Quality Lead

• Leading Mental Health Educational Provider
• Full Time permanent position
• Hybrid working

Who we are

Mental Health First Aid International (t/a MHFA Australia, MHFAI) is a global health promotion charity dedicated to the provision of evidence-based education programs that increase mental health literacy, reduce stigma and help people develop the skills they need to encourage people to seek professional help.

We support a global movement across 49 countries of organisations dedicated to prevention and early intervention to reduce the impact of psychological distress and mental health problems in families, communities, educational settings, and workplaces.

We are grounded in high-quality research and evaluation and value lived experience.

We are purpose driven and focussed on impact.

We are committed to health equity and to supporting priority need populations.

We exist to change and save lives every day.

About the role

The Lead, Quality plays a crucial role in the development, implementation and maintenance of quality systems across Mental Health First Aid globally. With a strong background in quality management systems, this position will support a program of continuous improvement, analysing data and trends to implement corrective actions. An adept communicator, the successful candidate will possess the ability to gain rapport and build trust, enjoy working in a dynamic, collaborative environment and on multiple projects while achieving excellent results.

The incumbent will be well versed in leading change management processes for quality framework systems. The ability to train team members and our international partners to a high standard is essential to embedding the quality systems.

About you

You will have:

• Relevant tertiary qualification (Mental Health, Quality or Education) or similar experience including the implementation of and managing quality frameworks.
• Current APHRA registration.
• A minimum of 3-5 years demonstrated experience in facilitating training (or similar), with a minimum of Certificate IV in Training and Assessment.
• Formal training and/or demonstrated experience in quality management system (ISO9001:2015) or equivalent.
• Demonstrated high level project and process management skills and the ability to plan, lead and deliver implementation activities on time and in budget.
• A high level of organisation with strong planning and time management skills.
• Proven multi-tasking skills and the ability to work under pressure.

Culture and Benefits

At MHFAI we embrace our differences as we know that diversity helps us to innovate and make the biggest impact possible. We encourage applications from diverse backgrounds including people with lived and living experience of mental health, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people of all ethnicities, faith, disability, socio-economic background, sexual orientation and gender identity. Our benefits include:

• Flexible working conditions.
• Salary Packaging entitlements (pay less tax) and employee discounts at popular retailers.
• Generous leave provisions including extra paid leave over the Christmas/New Year Period.
• Ongoing opportunities for Professional Development.
• Employee Assistance Program for confidential wellbeing support.
• The opportunity to contribute to an organisation that is working towards a world where we all have the skills, knowledge and confidence to help someone experiencing a mental health problem.

How to Apply

To apply for this position, forward a one-page cover letter and your resume to

. A copy of the position description can be found at

.

To discuss the role, contact Emma Kirsopp-Reed, Head of Quality at

Applications close 19 October 2025.