Patient Experience Concierge

3 hours ago

Charlestown NSW, Australia For Health Group Full time $45,000 - $65,000 per year

About ForHealth

At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we're proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you're joining a team that's "In it together" and genuinely passionate about making a difference in the lives of our patients.

About the Role

We're looking for a warm, confident and organised Patient Experience Concierge to join our friendly team in Charlestown, NSW. As the first point of contact for patients and visitors, you'll play a key role in creating a positive, supportive and efficient experience from the moment they walk in.

Whether it's helping someone check in, navigating services like Skin2 Clinic or Evoca Women's Health, or simply offering a friendly smile – your impact will be felt every day.

Key Responsibilities

  • Greet patients and visitors, assist with QR code check-in and direct them appropriately
  • Support reception with appointment bookings, scanning, basic admin and phone calls
  • Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
  • Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
  • Open and close the medical centre, ensuring a smooth start and end to each day
  • Relay patient feedback and assist the Practice Manager with any service or WHS concerns

What We're Looking For

You're a people person through and through – someone who thrives in a fast-paced, customer-facing environment. You take pride in presentation, love helping others, and bring a calm, professional presence to everything you do.

  • Experience in reception, hospitality, retail or a concierge-style role
  • Medical centre or healthcare experience is a bonus, but not essential
  • Excellent communication skills and a confident, friendly manner
  • Ability to multitask, stay organised and work well under pressure
  • Basic tech skills and a willingness to learn QR check-in and admin systems
  • Understanding of programs like CDM and CDBS (desirable)
  • A team player mindset – ready to jump in and support colleagues when needed
  • Certificate III or IV in Health Administration, First Aid and CPR certification (desirable)

Why Join Us?

At our Charlestown practice, you'll be part of a passionate team committed to accessible, high-quality healthcare. We believe in teamwork, treating patients like family, and delivering good medicine with heart.

In addition to a supportive working environment, you'll enjoy:

  • 20% off Dental treatments for you and your family
  • Employee Assistance Program (EAP) – 24/7 confidential support
  • Fitness Passport – access to discounted gym memberships for you and your family
  • Private health insurance discounts

If you're ready to make a meaningful impact and love working with people, we'd love to hear from you.

Apply today and help us create a positive experience for every patient, every time

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).

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