Patient Experience Concierge

11 hours ago

Charlestown NSW, Australia For Health Group Full time $45,000 - $65,000 per year

About ForHealth

At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we're proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you're joining a team that's "In it together" and genuinely passionate about making a difference in the lives of our patients.

About the Role

We're looking for a warm, confident and organised Patient Experience Concierge to join our friendly team in Charlestown, NSW. As the first point of contact for patients and visitors, you'll play a key role in creating a positive, supportive and efficient experience from the moment they walk in.

Whether it's helping someone check in, navigating services like Skin2 Clinic or Evoca Women's Health, or simply offering a friendly smile – your impact will be felt every day.

Key Responsibilities

  • Greet patients and visitors, assist with QR code check-in and direct them appropriately
  • Support reception with appointment bookings, scanning, basic admin and phone calls
  • Maintain front-of-house cleanliness, stock brochures and materials, and monitor patient wait times
  • Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM
  • Open and close the medical centre, ensuring a smooth start and end to each day
  • Relay patient feedback and assist the Practice Manager with any service or WHS concerns

What We're Looking For

You're a people person through and through – someone who thrives in a fast-paced, customer-facing environment. You take pride in presentation, love helping others, and bring a calm, professional presence to everything you do.

  • Experience in reception, hospitality, retail or a concierge-style role
  • Medical centre or healthcare experience is a bonus, but not essential
  • Excellent communication skills and a confident, friendly manner
  • Ability to multitask, stay organised and work well under pressure
  • Basic tech skills and a willingness to learn QR check-in and admin systems
  • Understanding of programs like CDM and CDBS (desirable)
  • A team player mindset – ready to jump in and support colleagues when needed
  • Certificate III or IV in Health Administration, First Aid and CPR certification (desirable)

Why Join Us?

At our Charlestown practice, you'll be part of a passionate team committed to accessible, high-quality healthcare. We believe in teamwork, treating patients like family, and delivering good medicine with heart.

In addition to a supportive working environment, you'll enjoy:

  • 20% off Dental treatments for you and your family
  • Employee Assistance Program (EAP) – 24/7 confidential support
  • Fitness Passport – access to discounted gym memberships for you and your family
  • Private health insurance discounts

If you're ready to make a meaningful impact and love working with people, we'd love to hear from you.

Apply today and help us create a positive experience for every patient, every time

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).

  • Patient Experience Concierge

    1 week ago

    Dapto NSW, Australia For Health Group Full time $45,000 - $65,000 per year

    About ForHealthAt ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we're proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in...

  • Concierge/Receptionist

    6 days ago

    Rouse Hill NSW, Australia Live Well Health Clubs Full time $94,080 - $166,400 per year

    Five-Star Hotel Concierge & Sales Specialist (Health & Wellness Industry)Location: Rouse Hill / Eastern Creek / Gables NSWEmployment Type: Full-Time & Part-Time OpportunitiesAbout the RoleWe're seeking exceptional professionals with a five-star hospitality, concierge, or luxury retail background who are ready to bring their service expertise into the health,...

  • Residential Building Concierge

    4 days ago

    Sydney NSW, Australia TH Building Maintenance Full time $40,000 - $60,000 per year

    Company Information THBMS is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney and foster an environment of transparency, collaboration,...

  • Concierge and Facilities Coordinator

    2 weeks ago

    Charlestown, New South Wales, Australia Allianz Insurance Full time $60,000 - $80,000 per year

    CONCIERGE AND FACILITIES COORDINATOR (5 DAYS ONSITE) – CUSTOMER & OPERATIONS – CHARLESTOWNAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to...

  • Weekend Afternoon Concierge

    6 days ago

    Elizabeth Bay NSW, Australia Excel Building Management Full time $40,000 - $60,000 per year

    Company DescriptionEXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.At Excel our hand-selected people are our...

  • Customer Experience Team Leader

    1 week ago

    Mascot NSW, Australia Karmo Pty Ltd Full time $80,000 - $120,000 per year

    At Karmo, we're changing the way Australians think about driving. Forget ownership, our subscription model gives people the freedom to swap cars as life changes.As our Lead Concierge, you'll not only guide customers through their subscription journey, but also lead and inspire a team to deliver an exceptional experience every time. This is your chance to...

  • Patient Flow Manager

    1 week ago

    Taree NSW, Australia Hunter New England Health Full time $139,000 - $142,000 per year

    Lead with impact. Drive innovation. Shape the patient journey.Remuneration: $139, $142, % Super + Salary PackagingEmployment Type: Permanent Full TimePosition Classification: Nurse Manager Grade 3Hours Per Week: 38Requisition ID: REQ608730Location: Manning Base Hospital, Taree – Biripi CountryClosing Date: Sunday, 19th October 2025Step into a leadership...

  • Urgent Care Enrolled Nurse

    2 weeks ago

    Charlestown NSW, Australia For Health Group Full time $65,000 - $85,000 per year

    The CompanyAt ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually.ForHealth is proud to be one of the industry leaders in providing Urgent Care: care for when it's urgent but not an emergency....

  • Urgent Care Paramedic

    2 days ago

    Charlestown NSW, Australia For Health Group Full time $90,000 - $120,000 per year

    The CompanyForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 95+ medical centres and 1500+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 8+ million patient consultations annually. We are proudly part of the...

  • Patient Safety Officer

    1 week ago

    Lismore NSW, Australia Northern NSW Local Health District Full time $109,000 - $129,624 per year

    Discover the balance. Enjoy more flexibility, diverse career pathways, the opportunity to learn and grow, salary packaging + more. Employment Type: Temporary Full Time (39 weeks)Position Classification: Health Manager Level 2Remuneration: $109, $129,624.00 per annumHours Per Week: 38Requisition ID: REQ About the role Are you seeking a new opportunity,...