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Senior Knowledge Manger, Content

2 weeks ago

Sydney, New South Wales, Australia Herbert Smith Freehills Kramer Full time $120,000 - $180,000 per year

We are seeking a Senior Knowledge Manager, Content to join our Knowledge and Research team, to be based in either Melbourne or Sydney.

In this role, you will work closely with the Senior Knowledge Manager - Systems, knowledge lawyers, and other specialists to foster a culture of knowledge sharing and collaboration. We are looking for a Senior Knowledge Manager with a core focus on content. The role will evolve and optimise our knowledge solutions to deliver a cohesive user experience. Your superb analytical skills will enable you to consult across various levels and roles, influencing and encouraging effective change. You will collaborate with our heads of practice, our practice-based knowledge specialists and partners, our lawyers and our business services staff.

Your daily duties will include:

  • Leading the development and implementation of knowledge content strategies for specific regions

  • Driving community connections for mutual benefit, and determining optimal processes for managing knowledge assets

  • Establishing processes and frameworks to align with practice group requirements

  • Working on functionality and taxonomies within knowledge solutions

  • Implementing quality control processes with the global knowledge team.

The role requires close collaboration with firm counterparts to create a globally connected knowledge and research function, working with senior stakeholders to ensure effective knowledge content strategies, and identifying opportunities to create value from client-facing knowledge products and services.

To be successful in this role, you will have:

  • Highly experienced (8 years) in knowledge content management and change management in legal or professional services

  • Deep awareness of relevant current and emerging technologies relevant to knowledge and collaboration, and a working understanding of the relevant disciplines and processes associated with them

  • An understanding and ability to analyse the key elements of common legal workflows, especially those related to knowledge submission and the delivery of knowledge assets at the point of need

  • Critical and commercial skills, able to position knowledge content frameworks realistically within a complex a changing operating environment

  • Excellent project management skills

  • Excellent leadership and influencing skills

  • Excellent communication skills, both written and verbal

  • Ability to work under own initiative and autonomously, whilst recognising when best to involve others

  • Demonstrable ability to work collaboratively with different areas and teams both lawyers and business services

  • Commitment to, and experience of, legal knowledge sharing systems and processes

  • Experience in managing multiple projects

  • Demonstrable experience in aligning with legal practice groups to understand workflows and service delivery priorities.

The team:

Reporting into the Head of Knowledge & Research, East, you will be supported by a global knowledge & research team, with practice group and business sponsors and champions.

As one of the world's leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. We are dedicated to creating an exceptional experience for our clients. We want people who value empathy, simplicity and commerciality as we do. Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.

What you can expect from us:

  • We are a world leading international law firm with a global team of over 5,000 professionals. As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation. We are client-centred, commercially driven, and renowned for our solution-focused expertise. We will align your growth with our ambitions.

  • We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you.

  • We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you. Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals.

  • We value your wellbeing, both at home and work and we place a strong emphasis on mental health. If you need support, you'll have it and we'll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control.

  • For more benefits on offer such as our 26 weeks paid parental leave, holistic wellbeing fund or home office allowance please click/ copy this link into your browser -

  • Join us to be part of a human, bold and outstanding team at Australia's market leading law firm.

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values-Human, Bold, and Outstanding.

For any questions or a confidential discussion, please contact Donella Gressieux, Senior Recruitment Advisor on [email protected].

This vacancy is being managed directly by Herbert Smith Freehills Kramer Recruitment team. We will contact our preferred agency partners should we require additional assistance. Thank you.