ServiceNow Senior Technical Consultant

Veracity is a consulting company
that solves business problems by delivering digital
workflows that matter. We are one of ServiceNow's largest and
fastest-growing Elite services partners, and due to our rapid
growth, we need a Senior Technical
Consultant.

As a Senior Technical
Consultant, you will be leading teams and supporting projects
deploying ServiceNow based solutions for Veracity clients
globally. As part of the broader project
team, responsibilities will include liaising directly
with clients to identify and document their requirements and the
configuration and development of software to meet those
requirements.

The Senior Technical Consultant
is also responsible for delivering outcomes for our
clients. You will be conducting needs assessments, configuring
applications, integrating third-party apps, building, and
maintaining relationships, training and ongoing client support
and follow-up.
 
You are technically very strong
and can work with customers to ensure their business
requirements are solved not only through technology but also
through people and process solutions.

Besides this, you will
also be providing leadership focus for both your team
and for the clients that you are
supporting.

We Hire for Culture
First:
Our people are global
go-getters, we look to the long term, we solve for the customer,
and we value open, honest, early communication.
 
We believe we don't exist
without exceptional people, so we respect and value them.
We pay fair base and at-risk components based on experience and
the market.

Other companies give
you a job. We give you opportunity.

​

Veracity is focused on
building a people-focused organization with a long-term
culture of excellence. We work hard, we have
fun, we innovate and grow talent.

Requirements

• 
  
  Investigate,
  document, and analyse key client organisational
  processes
  
  
• Work
  collaboratively with the project management team to
  determine required resources and create realistic
  timelines
  
  
• Maintain an
  effective client follow-up system to ensure that clients are
  contacted regarding project progress and overall
  satisfaction
  
  
• Coordinate and
  execute client training
  
  
• Take charge of
  finding information sources, gathering, and interpreting
  problem statement, execute analysis and present findings to
  team members and stakeholders
  
  
• Perform and
  organise ongoing support for customers such as report
  building, data quality, new integrations,
  etc
  
  
• Contribute to the
  development of a strategic vision for product development
  and enhancement
  
  
• Design and
  architecture solutions in appropriate
  platforms
  
  
• Applying in-depth
  functional knowledge of ITIL and ServiceNow to customer
  needs and requirements
  
  
• Providing advice
  to customers regarding industry best practices
  and process methodology
  
  
• Conduct analysis,
  design, evaluation, modification, testing and implementation
  of enterprise-wide systems across functional
  areas
  
  
• Maintain high
  customer satisfaction through the delivery of high-quality,
  timely, and thorough solutions to customer
  problems
  
  
• Maintain high
  customer satisfaction through the delivery of high-quality,
  timely and thorough solutions to our
  clients
  
  
• Enhance &
  increase ServiceNow knowledge by doing continuous learning,
  training and certification
  
  
• Manage and lead a
  team of employees, communicate company goals, safety
  practices, and deadlines to the team. Motivate team members
  and assesses their performance.
  
  
• Provides help to
  management, including hiring and training, and keeps control
  updated on team performance.
  
  
• Own a distinct
  aspect of project delivery
  
  
• Conduct training
  & workshops
  

Basic
requirements

• 
  
  5-7 years of
  professional experience
  
  
• Expert ServiceNow
  knowledge
  
  
• Sound JavaScript
  knowledge
  
  
• Openness to
  travel
  
  
• Tertiary education
  preferred
  

Professional
qualifications and education
requirements

• 
  
  Extensive
  work-experience in ServiceNow projects
  
  
• Integration project
  experience
  
  
• ServiceNow admin
  certification (CSA)
  
  
• ITSM
  Experience
  
  
• Excellent problem
  solving & communication skill
  
  
• Team lead &
  project management skill
  
  
• Embrace design
  thinking
  

Additional
preferred skills

• ITIL Foundation
  Certified
  
• 
  ServiceNow
  certified application developer
  (CAD)
  
• 
  ServiceNow
  certified implementation specialist
  (CIS)
  
  

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