Servicenow Customer and Industry Workflows Specialist Solution Consultant

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** Join a High-Performing Team and Make a Lasting Impact**

Are you a driven and passionate professional looking to make a significant impact on customer experience? We're seeking a talented Servicenow Customer & Industry Workflows Specialist Solution Consultant to join our dynamic team in Australia.

As a Specialist Solution Consultant, you'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges. You'll work closely with clients to understand their needs, recommend tailored solutions, and ensure their ongoing satisfaction.

**What you get to do in this role**:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
- ** Solution Consulting**: Conduct in-depth discovery workshops to understand client needs and recommend appropriate Servicenow solutions.
- ** Product Demonstrations**: Deliver compelling product demonstrations that highlight the value of Servicenow's Customer & Industry Workflows.
- ** Customer Relationships**: Build strong relationships with clients and partners to foster long-term collaboration.
- ** Strategic Programs**: Guide strategic initiatives, such as customer journey mapping and solution alignment to business outcomes.
- ** Product Feedback**: Provide valuable feedback to product management to enhance Servicenow's offerings.
- ** Team Collaboration**: Share best practices and knowledge with other Solution Consultants to improve team efficiency.
- ** Market Insights**: Stay updated on industry trends, competitive landscape, and market differentiation.

**Why Join Us**:

- ** Career Growth**: We invest in your professional development with opportunities for training, certifications, and career advancement.
- ** Impactful Work**: Your work will directly contribute to our company's success and help clients achieve their goals.
- ** Competitive Compensation**: Enjoy a competitive salary, bonus structure, and comprehensive benefits package.
- ** Collaborative Culture**: Work alongside a talented and supportive team that values innovation and collaboration.
- ** Autonomy and Challenge**: You'll have the opportunity to solve complex problems and make strategic decisions.

**Qualifications** To be successful in this role you have**:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 7+ years of pre-sales solution consulting experience with a focus on Customer Experience (CX).
- Proven proficiency with the Servicenow platform, particularly Customer & Industry Workflows.
- Strong technical expertise in cloud software solutions.
- Experience working collaboratively with product management, marketing, partners, and professional services.
- Excellent communication and presentation skills.
- Territory management skills, including pipeline building and relationship management.
- Ability to travel as needed.
- Certification in Servicenow or relevant technologies will be preferred.

FD21

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

**Accommodations**

**Export Control Regulations**

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.