Engagement Support Officer

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

Reporting to the Team Leader, Community Engagement Strategic Programs, this full time, ongoing vacancy provides high-level administrative coordination and project support to CFA's Community Engagement team. You'll be part of a well-established and supportive group with a strong culture of collaboration and achieving real outcomes for our communities.

No two days will be the same, as the Engagement Support Officer, you will manage multiple inboxes, triage and direct requests across regions, support various projects, programs and reporting requirements and coordinate meetings and events throughout the year.

Responsibilities will include:

• Coordinating administrative tasks across multiple teams
• Managing inboxes and community enquiries, ensuring timely and accurate responses
• Preparing reports, presentations, and documentation for meetings and projects
• Providing secretariat support including agenda preparation, minute taking, and action tracking
• Supporting project work such as stakeholder mapping, resource planning, and drafting content
• Using tools such as MS Office, Canva, Miro and PowerPoint to create high-quality materials
• Liaising with suppliers and responding to queries

About You

You're a proactive, organised and community-minded professional who thrives in a busy environment where priorities can shift and variety is part of the day. You'll bring a proven background in administration, strong attention to detail and the confidence to manage competing demands.

You will also bring:

• Demonstrated experience in senior administrative coordination within a large or complex organisation
• Excellent communication skills and the ability to work effectively with a diverse range of stakeholders, including volunteers and partner agencies
• Strong organisational and time management skills, with the ability to balance multiple tasks and deadlines
• A collaborative mindset, but also the ability to work independently with minimal supervision
• Proficiency in Microsoft Office and experience with creative tools such as Canva and Miro
• A genuine interest in community engagement and safety, with the enthusiasm to contribute to projects that make a difference

If you're looking for a role that offers variety, the chance to develop your skills and meaningful connection to the work you do, this is an excellent opportunity to join CFA's Community Engagement team.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 26 August 2025

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact