Service & Experience Designer (with UX/UI skills)

4 days ago

Sydney, New South Wales, Australia GADALI Group Full time $144,000 - $160,000 per year

We're looking for a Service & Experience Designer who can turn complex challenges into simple, powerful solutions.

Sydney | On-site | Permanent, Full-time

AU $120,000 – 140,000 + super

About the Role

We're looking for a
Service & Experience Designer
to co-design digital and AI solutions live with clients. You'll capture complex challenges in workshops, map customer journeys, and translate them into wireframes, prototypes, and proof-of-concepts (PoCs).

This is a hands-on, client-facing role where you'll work directly with executives, frontline staff, and our consulting team to create clarity and impact in every engagement.

What You'll Do

  • Lead
    co-design workshops and journey mapping
    with clients
  • Capture solution ideas visually and translate them into
    wireframes and prototypes in Figma
  • Add
    light UI polish
    to make concepts engaging and usable
  • Structure designs so they can be built into
    Microsoft PoCs
  • Collaborate with facilitators, consultants, and developers
  • Contribute to reusable
    templates and design toolkits

What We're Looking For

  • 5–10+ years in
    service design and/or UX design
  • Confident running
    live workshops and whiteboarding
    sessions
  • Strong
    Figma
    skills (flows, wireframes, prototypes)
  • Familiarity with
    Microsoft Power Platform, Copilot Studio, Azure AI
  • Excellent
    storytelling and communication skills
    with executives + frontline

Why Join Gadali?

  • Shape cutting-edge
    AI and digital transformation projects
  • Be part of a purpose-driven,
    Indigenous-founded consultancy
  • Work directly with
    enterprise, public, and nonprofit clients
  • On-site Sydney role with
    client-facing impact
  • Collaborate closely with
    Microsoft and leading partners


Apply now
to design solutions that matter — turning big ideas into prototypes that transform organisations and empower communities.

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