Family Support Worker

Join Our Team and Make a Difference

Are you passionate about making a real difference  in the lives of families and individuals facing homelessness? We're looking for a compassionate, skilled Family Support Worker to join our dedicated Maryborough team supporting some of the most vulnerable members of our community.

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

About the Role

As a Family Support Worker, you will provide holistic person-centred support to families and/or individuals experiencing homelessness. You will work proactively with people to address complex barriers to achieve stability and independence. You'll collaborate closely with partner agencies to ensure a coordinated approach to support.  By delivering high-quality case management, you will focus on preventing homelessness, promoting well-being and building the foundations for sustainable tenancies and long-term resilience.

Key Responsibilities

Main tasks will include (but are not limited to):

• Undertake comprehensive intake and assessment of families and individuals to identify needs, risks, and prioritise cases 
• Provide holistic, person-centred support to families and individuals experiencing or at risk of homelessness
• Develop  and implement individualised support and action plans focused on housing, health, wellbeing, education and financial stability
• Deliver high-quality case management, maintaining regular contact and face-to-face visits, monitoring progress, and adapting  support as needs change
• Work collaboratively with partner agencies to coordinate support and remove barriers
• Advocate on behalf of clients to access housing, financial and specialist services
• Maintain accurate and up-to-date case records, contributing to performance monitoring, and reporting, Empower clients to build resilience, confidence and independence, helping them to sustain tenancies and prevent repeat homelessness
• Participate in team meetings, supervision, reflective practice, and ongoing training to ensure the delivery of high-quality support

About You

To be successful for this role, we're looking for someone with:

• Proven experience working with families and/or individuals experiencing homelessness
• A strong understanding of trauma-informed practice and person-centred  case management and multi-agency working
• Excellent communication, and organisational and problem-solving skills
• The ability to manage a varied caseload with professionalism, empathy and resilience
• A genuine commitment to working as a team player, contributing positively to a supportive and collaborative team environment
• Qualifications and/or experience in a human services framework for people presenting as homeless
• Knowledge and understanding of the community and public housing sectors and services available to the local area  
• Current Driver's Licence

Please note that a satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

Why Join Us?

At CHL, we're more than just a workplace, we're a community dedicated to creating safe, supportive, and inclusive environments for our staff and the people we serve. You'll be part of a passionate, mission-driven team where your contribution makes a real difference every day.

Ready to bring your energy and expertise to our team? Click the link to apply now — let's make a difference together.

In addition, we care about our people and that's why we offer:

• Flexible work options to support your work-life balance.
• One day off a year as a 'You Day' to celebrate you
• Salary packaging and novated leasing to maximise your take-home pay.
• Learning and development programs to help you grow in your career.
• Wellbeing initiatives including EAP, and access to health programs.
• A values-driven culture where you'll be supported, recognised, and empowered to make an impact.

As an equal opportunity employer, CHL values and celebrates diversity and works closely with people from a wide range of cultural, social, and professional backgrounds.

We acknowledge the Traditional Owners of Country throughout Australia and pay our respects to their Elders past and present, recognising their enduring connection to land, culture, and community.