Guest Experience Manager

Date: 21 Aug 2025

Location:

Adelaide, SA, AU

Department: Enabling Areas

Description:

Job Requisition ID: 39176

Deliver exceptional guest experiences that reflect Deloitte's standards

Full-time in-office role

Banking, finance and well-being discounts

Our Guest Experience team in Adelaide is seeking a talented and motivated leader to step into a newly created management role, representing Deloitte in a client-facing capacity. Based at our new Festival Tower location, you will lead a small professional team, driving service excellence while fostering a culture of collaboration, growth, and continuous improvement.

This role offers an outstanding opportunity to further your career in client services, with the scope to shape operations, mentor team members, and deliver exceptional experiences that reflect Deloitte's standards.

What will your typical day look like?

This role oversees the smooth delivery of front-of-house operations, including room setups, event execution, and coordination with third-party providers. You will lead regular team meetings and catch-ups, manage rosters and casual staff, and ensure adherence to the Guest Experience Manual and SOPs.

Responsibilities include managing costs, escalation of issues, defects, cleaning, room priorities, and event charges, as well as handling client feedback and dispute resolution. You will manage vendor relationships, implement national leadership directives, oversee menu offerings, and handle staff check-ins, leave management, and development opportunities.

Collaboration is key in this role—you'll work closely with internal teams such as Workplace, AV Solutions, and the EA/PA community to deliver seamless, high-impact experiences. Your insights and feedback will help us continuously enhance our service and shape the future of guest experience at Deloitte.

About the Team

Deloitte's National Client & Workplace Experience team oversees the guest and visitor experience, workplace strategy and operations and group property for all Deloitte offices in Australia.

The Guest Experience teams consist of vibrant and engaging hospitality professionals who have a reputation for creating a centre of excellence approach in everything they do.

Enough about us, let's talk about you.

You are someone with a passion for exceptional customer service and treating others with empathy, care, and respect. You are an organised and confident individual who will provide exceptional first impressions of the Deloitte brand and reputation.

Additionally you will have:

Demonstrated leadership experience in hospitality, events, or guest services, with a proven track record of delivering exceptional client experiences.

Excellent communication and interpersonal skills, with the confidence to engage effectively with senior stakeholders, clients, and guests.

Strategic and organised, with the ability to prioritise, delegate, and manage multiple priorities in a dynamic environment.

A solutions-focused approach, underpinned by strong attention to detail, operational excellence, and a commitment to continuous improvement.

Skilled in building capability and engagement within a team, fostering a collaborative, high-performance culture.

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they're in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.