Service Support Officer

2 days ago

Hobart Tasmania Australia Lady Gowrie Tasmania Full time $50,000 - $70,000 per year

Lady Gowrie Tasmania is seeking a dynamic and organised Service Support Officer to join our passionate Education and Care team. This is your opportunity to make a meaningful impact in a not-for-profit organisation that puts children first.

About us:

We are a not-for-profit, community-based organisation providing education and care to children from birth to 12 years of age across Tasmania. Lady Gowrie Tasmania has a simple position statement – 'Children First' – and is committed to providing the highest quality education and care for children to give them the best start in life.

Learn more about https://gowrie-

The role:

As a Service Support Officer, you'll be essential part of our Battery Point service—delivering exceptional customer service, managing bookings and accounts, and supporting service managers and families.

  • Part Time (Thursday and Friday 08:00 – 17:00)
  • Battery Point

In this role, you will:

  • Monitoring and answering phone calls which includes responding to queries or referring to the appropriate area
  • Manage enrolments, bookings and waitlists
  • Provide guidance on Child Care Subsidy (CCS) application.
  • Generate reports and support other service support officers
  • Process invoices, payments and family statements
  • Developing and refining processes and systems to increase efficiency while ensuring compliance.

What you'll bring:

  • Experienced in administration and accounts
  • Professional and friendly customer service skills
  • Excellent IT skills with the ability to learn new systems quickly and intermediate level of expertise with Outlook, Excel and Word and uses efficiently
  • Demonstrated professional written and verbal communication style
  • Able to manage competing priorities fast-paced environment
  • A current Working with Vulnerable People Card (or ability to obtain) (child-related activity – childcare services)

Why Join Lady Gowrie Tasmania?

At Lady Gowrie Tasmania, we recognise that looking after our people is just as important as looking after the children and families we serve. We offer a range of benefits designed to support your career, wellbeing, and work–life balance:

  • Opportunity to be part of a values-driven, supportive organisation making a real difference for children and families.
  • Access to professional development and learning opportunities including 6 paid connection days a year.
  • Salary packaging options to increase your take-home pay.
  • May be eligible for the Worker Retention Allowance
  • 15% discount on childcare fees for your own children in our services, plus other financial wellbeing benefits like discounted private health insurance.

Ready to make a difference?

If you are ready, apply now and help us bring our 'children first' philosophy to life.

As part of the application process, you will also be sent a few short questions so we can get to know you better.

For further information please contact us at -

Applications close 5pm Monday 11 November 2025. Interviews will begin as soon as possible with shortlisted candidates.

Our commitment to inclusion

LGT strives to provide a safe and inclusive environment across our services, programs and workplaces, where diversity in all its forms, including strengths, cultural background, identity and abilities are recognised and celebrated. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, members of the LGBTIQA+ community, and anyone who shares our values and passion for supporting children, families, and communities.

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