Digital Customer Support Coordinator

We're Hireup, delivering disability and aged care support as it should be.
Our story.
 It started in 2015 with a family and their challenge to find disability support that worked for them. They needed more and knew that people with disability could have greater independence, choice, and control in their lives. As Hireup grew, it became clear that older Australians faced many of the same challenges in accessing the right support. Today, Hireup is proud to deliver personalised, high-quality support through home care for older Australians, enabling them to live with dignity, independence, and connection to their community.

Your life, supported.
 We're Hireup, and we've supported thousands of clients and 10,000+ employed support workers across Australia. Since 2015, we've facilitated over 100,000 support connections, with 83% of clients reporting a positive impact on their lives. Now, we're on a mission to ensure that older Australians and their families can access the right support to maintain their independence. We do this by combining innovative digital tools with the reliability of someone to help when it matters most.

The ask?
Our mission sets a new standard for support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the 'power of yes' and push for the best (we might not always get it right) but we'll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What You'll Do - Customer Support Coordinator
As a Customer Support Coordinator, you will be responsible for responding primarily to inbound calls and emails from our Hireup users and community.

Our Customer Support Coordinators are the first point of contact for enquiries and requests. You will deliver exceptional customer service, answer the questions of our user base, effectively handle complaints, deal with incidents, solve their challenges and unlock opportunities within the Hireup community. 

Please note this role is open to candidates based in Sydney or Melbourne.

• Provide outstanding service in a fast-paced, high volume environment to Hireup's users
• Manage proactive and reactive phone and email communication with our users
• Manage complaints and/or incidents
• Proactively communicate with users to ensure they're making the most of the opportunities our community can provide
• Provide fast responses and follow ups, and ensure alternative team members are available to progress if you are not
• Collaborate with other Hireup teams to resolve problems and find resolutions for our users

Your Background

• Previous experience in customer service /call centre roles with a focus on service excellence
• Ability to demonstrate patience, understanding of customer needs, and strong problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in computer skills, with experience in efficient data entry and system navigation
• Want to work in a role that provides you with the opportunity to connect with our users and make an impact.

Why Should You Join?
You'll have the opportunity to join our story and develop the next chapter of your own. You'll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish. 

You will get:

• Opportunities to develop - we are always learning
• We're a hybrid organisation, working from our offices 2 days per week including Thursdays
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your 'good life' and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability & aged care support as it should be.
Apply now
 through the button below or please contact Shanice on

People with lived experience of disability are strongly encouraged to apply.
If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.