Product Manager – Conversational AI Platform

Shape the Future of Enterprise Communication with Soprano Design

At Soprano Design, we're not just building products we're powering the future of enterprise communication. Headquartered in North Sydney and operating globally, we're a leading CPaaS (Communications Platform as a Service) provider with more than 30 years of experience and over 4,500 enterprise and government clients worldwide.

Our flagship platform Soprano Connect is an award-winning solution that helps organisations integrate SMS, email, voice, conversational AI, IP messaging and social channels like WhatsApp, RCS, and Viber Business Messages into a secure, seamless omni-channel experience. With cutting-edge tech, secure infrastructure and in-region support, we help businesses automate communications and connect with confidence.

We work with energy, passion, and ambition to understand our clients' unique communication needs and create technology that helps them unleash their full potential. We're proud to help organisations and governments build meaningful, trustworthy and better connections with their audiences

The Opportunity – Your Mission

We're on the hunt for a Product Manager to lead the charge on our Conversational AI platform a key pillar of our CPaaS offering. You'll be the driving force behind product strategy, market fit and commercial success, working closely with our sales team and solutions consultants in creating innovative, customer-centric solutions that delivers impact to our customers.

You'll shape the roadmap, define user experiences and bring new ideas to life. If you're passionate about AI, love solving real-world problems and thrive in fast-paced environments, we want to hear from you.

The Journey Ahead – Your role

• Own and evolve the Conversational AI product strategy and define roadmap in line with business goals.

• Manage the full product lifecycle from ideation to launch and beyond.

• Conduct market research and gather customer insights to ensure product-market fit.

• Define user stories, wireframes, and UX/UI prototypes.

• Collaborate across engineering, sales, marketing, and support teams.

• Lead go-to-market launches and internal product briefings.

• Maintain product documentation, training materials, and UAT processes.

• Participate in Agile ceremonies and drive continuous improvement.

Your Fuel for Innovation

You're not here to fuss over crossing t's, you're ready to roll up your sleeves and make an impact. You bring curiosity, creativity and a sharp commercial mindset to everything you do. You're driven by outcomes, not just outputs.

• 5+ years as a Product Manager, including 3+ years in AI product management.

• Experience with enterprise-grade SaaS, NLP, LLMs, and chatbots.

• Strong stakeholder engagement and communication skills.

• Familiarity with Agile, Scrum, or Kanban methodologies.

• Background in Business, Engineering, or IT.

• Skills in design thinking, journey mapping, and service design.

• Proven success in launching impactful products.

• High curiosity, creativity and ambition.

Why we love it here – Why Soprano

Industry Leadership 

Join a global CPaaS leader that's shaping the future of enterprise communication.

Tech-Driven Innovation 

We build technology that creates richer meanings, deeper trust, and better connections.

Global Reach 

Work with teams across Europe, North America, South America, New Zealand, and Southeast Asia.

Growth & Development 

Gain exposure to global markets and cutting-edge tech in a company that invests in your growth.

Competitive Rewards 

This role isn't for the faint-hearted, it's for those who thrive on challenge and chase impact. We reward those who roll up their sleeves and deliver. Enjoy performance-based pay and recognition programs.

Flexible Working 

We love hybrid working it keeps us connected globally while giving you time for what matters most.

People are at the core of what we do and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications regardless of age, gender, nationalities, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.

Note: Successful candidates will be required to provide two professional references and pass background checks.