Service Advisor

1 day ago

Wagga Wagga New South Wales, Australia Thomas Bros Full time $60,000 - $90,000 per year

Service Advisor

Are you passionate about customer service and automotive excellence? Do you thrive in a fast-paced environment where care, trust, and communication are key? We are looking for a Service Advisor who can deliver 10/10 customer experiences every time

What Makes This Role Exciting?

  • Provide seamless customer experiences by professionally guiding them through the service process with care.
  • Build strong relationships by keeping customers informed and ensuring their concerns are heard and resolved.
  • Be part of a high-performing team with ongoing training, support, and career growth opportunities.

About the Role

As a Service Advisor, you will:

  • Guide customers through the service process with clear communication and genuine care.
  • Manage bookings, check-ins, and vehicle updates, ensuring customers are well-informed.
  • Handle customer concerns professionally, knowing when to escalate issues to management.
  • Work collaboratively with the workshop team to ensure accurate and timely updates for customers, with no mechanical knowledge required
  • Take initiative & show motivation, ensuring every customer leaves satisfied.

What We Are Looking For

  • An exceptional communicator who is clear, confident, and approachable.
  • A relationship builder who fosters trust and delivers solutions.
  • A detail-oriented problem solver who takes initiative.
  • A team player who knows when to escalate and seek leadership support.
  • A motivated and results-driven professional who strives to exceed expectations daily.
  • A drivers licence is essential.

Please note: This role requires the successful completion of pre-employment screening, including a National Criminal History Check.

Ready to take your career to the next level? Apply now and be part of a team that values excellence in service

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