Senior Service Designer

3 days ago

Brisbane, Queensland, Australia MotorCycle Holdings Limited Full time $90,000 - $120,000 per year

Company Description

MotorCycle Holdings is a diversified motorcycle dealership groups, operating under various esteemed brands including TeamMoto, Morgan & Wacker Harley-Davidson, and Peter Stevens. MotorCycle Holdings offers a broad range of products and services catering to motorcycle enthusiasts across Australia. The company prides itself on extensive industry experience and a commitment to delivering high-quality customer service.

Role Description

This is a full-time hybrid role for a Senior Service Designer located in Brisbane, Melbourne or Sydney. Reporting to the Head of Ecommerce, the Senior Service Designer will be responsible for designing and streamlining channel agnostic cusotmer experiences across our bricks and mortar stores, and digital. Day-to-day tasks include conducting customer research, journeu mapping developing prototypes, facilitating design thinking workshops, and collaborating closely with cross-functional teams to ensure the needs of employees and customers are addressed and tracked for ongoing iteratjion. The hybrid aspect of this role allows flexibility and purpose led collaboration.

Skills and Qualifications

  • Service Design and Analytical skills

Experience in the retail and/or automotive industry

  • User Research and Prototyping skills
  • Experience in facilitating workshops and collaborative sessions
  • Strong analytical and problem-solving abilities
  • Excellent communication and stakeholder management skills
  • Ability to work both independently and as part of a team
  • Bachelor's degree in Design, Interaction Design, Human-Computer Interaction, or a related field

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