Technical Support Engineer

1 week ago

Sydney, New South Wales, Australia ESET Full time $90,000 - $120,000 per year

Summary
At ESET, our Technical Support Engineers work closely in a team, to support end-user customers, external business partners/resellers and large enterprises in resolving and delighting in their usage of ESET's suite of products.

Job Description

  • Seen a trusted technical advisor, providing L1-2 support for business customers using ESET's suite of products
  • Resolve's customers; issues through email, phone, and chat, providing clear, concise, and empathetic communication to effectively address their technical needs and ensure a positive support experience.
  • Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
  • Collaborate closely with ESET's local, regional and global teams across Sales, Product and Engineering in coming together and resolving customer issues.
  • Sharing detailed feedback based on customer interactions to drive product improvements and ensure alignment with user needs.
  • This role requires working in rotational shifts to support our expanding customer base.

At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.

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