Office Support

Office Support

SteelChief Industries is seeking an Officer support person to join our team in Ballarat.

We are an Australian-owned, family-operated manufacturer, specialising in high-quality outdoor storage solutions and pet enclosures. With over 35 years of industry experience, we take pride in our customisable, durable products and a strong commitment to customer satisfaction.

This role is perfect for someone who is looking for a permanent part time to full time position (School friendly hours) who enjoys a dynamic environment and is passionate about delivering exceptional customer experiences. The Office Support position involves assisting with the day-to-day administrative operations of the office, including front-desk duties, general office support, and helping with sales and permit-related processes. It also involves creating a professional and welcoming environment for customers, visitors, and staff.

Main Duties and Responsibilites

• Reception duties, welcoming visitors, and handling front-desk responsibilities.

• Answering incoming phone calls and transferring them to the right contacts.

• Coordinating appointments, meeting room bookings, travel arrangements, and maintaining accurate visitor logs.

• Handling correspondence and emails in a timely and professional manner.

• Assisting with senior management's incoming mail and appointments, ensuring calendars are up-to-date and schedules run efficiently.

• Ensuring the reception and common areas are clean, organised, and presentable at all times.

• Supporting administrative tasks such as data entry, document preparation, and filing.

• Monitoring office supplies and coordinating restocking processes as needed.

• Overseeing adherence to company security and safety procedures, including visitor sign-in and site access.

• Assisting with sales support, including customer enquiries, basic quoting, follow-ups, and order processing.

• Assisting with the permit application process for sheds, including preparing required documentation and liaising with local councils or regulatory authorities.

• Acting as a point of contact for internal staff, providing administrative support as required to ensure smooth office operations.

• This role requires some technical knowledge or a basic understanding of building or manufacturing to help customers make informed decisions.

About You

The ideal candidate will have:

• Experience in a high paced environment (advantageous)

• Experience with permits (advantageous)

• Strong communication skills (both written and verbal) and a customer-first approach.

• High attention to detail and the ability to manage multiple tasks in a fast-paced environment.

• A proactive, results-driven mindset with a strong work ethic.

• Ability to follow structured processes and procedures to ensure smooth operations.

• Strong problem-solving skills and the ability to handle customer inquiries with confidence.

• Strong organisational and administrative skills to ensure accurate order processing.

• A commitment to workplace safety and compliance.

• A current police check (or willingness to obtain one).

Why Join SteelChief?

• Be part of a growing, family-operated business with a strong industry reputation.

• Opportunities for career growth – expand your skills and responsibilities over time.

• Supportive team environment with a focus on collaboration and customer satisfaction.

• Initial and ongoing training to ensure your success in the role.

• Flexible working days

If you have the skills, experience, and enthusiasm to succeed in this role, we'd love to hear from you

Apply now by submitting your resume.