Operational Communications Advisor

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

This full time, fixed term role will see you provide high-level advice, project management expertise and strategic support to the Operational Communications team and the broader emergency service sector. Operating in a busy and fast-paced environment, the position plays a critical part in supporting significant change and innovation across CFA.

With a broad scope of responsibility, the role will manage a range of operational communication projects and programs from initiation through to delivery and closure. Success in the role relies on strong stakeholder engagement and the ability to build and maintain trusted relationships both internally and externally.

You'll be part of a dynamic team where no two days are the same. The work is varied and challenging, requiring you to juggle multiple projects with competing priorities while keeping people at the centre of everything you do. Your ability to connect with stakeholders, bring them on the journey and influence outcomes will be just as important as your project management expertise.

About You

The person we are looking for with have strong expertise in operational communications and proven experience managing projects in complex, fast-paced environments. You build strong relationships and work effectively with a wide range of people.

Organised and proactive, you thrive in a busy team environment where priorities can shift quickly. You're confident juggling competing demands while improving systems and processes along the way. Your communication skills, both written and verbal, are a strength, enabling you to prepare clear and effective documents for a wide range of audiences.

You're tech-savvy, highly proficient in Microsoft Office, and bring strong problem-solving and decision-making skills. Experience in the emergency services sector would be highly regarded.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 21st September 2025

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact