Chatswood – Store Administrator

UNIQLO stems from the words 'unique' and 'clothing' – simple and clever, just like our clothes. Our philosophy is based on the premise of Life Wear: apparel that comes from the Japanese values of simplicity, quality and longevity. Life Wear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people's lives.

Our mission at UNIQLO is to deliver LifeWear to people throughout the world, and to grow together with society. Adhering to the concept of 'MADE FOR ALL', it is our job to provide truly good clothing to all customers globally, regardless of nationality, gender, age, or religion.

As the leading brand of the Fast Retailing Group, UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has more than 2,400 stores in 26 markets around the world. 

Australia stands as a key market for UNIQLO in establishing its brand in the Asia and Oceania region and remains focused on continuing its growth. UNIQLO opened the first store, in Emporium, Melbourne, in April 2014, and as of May 2024 has expanded to 38 stores across Victoria, New South Wales, South Australia, Western Australia, Queensland, and Australian Capital Territory.

The Role: 

The Store Administrator Full-time or Part-time is responsible for a variety of store administrative tasks, such as managing timecards on WFS, initiating data change on Workday, and assisting team member contract changes and queries.

This role will require someone to complete administrative tasks in connection with ongoing sales floor duties.

This role will require you to be rostered across a variety of shifts including late night trading, weekends, and public holidays. 

Key Responsibilities: 

• Maintain and update time and attendance system and the admin communication book daily with staff absences

• Liaise with HR/Payroll to ensure all new starter paperwork, contract changes and termination are received by payroll cut off dates, and follow up with missing documents

• Maintain and update Workday including contract requests, processing resignations, visa updates and expiry dates, updating personal details and issuing a change of hours letter for all roster changes and flex up contracts.

• Maintain the Admin inbox and respond to all queries in a timely manner

• Answer calls from customers and staff and report absenteeism to floor and store managers

• Supporting Store Manager in daily, weekly, monthly, yearly admin operation tasks

• Contacting system service desk when technical issues arise

• Advertise health & safety minutes in the staff room and ensure all policies and procedures are available

• Assisting on the shop floor - with looking up for stock for customers both in the store and via phone inquiries.

•Managing all inbound inquiries- Handling all customer phone calls and answering their inquiries within a timely manner.   

Essential Skills and Experience: 

• Proficient in operating computers and Microsoft Office (PowerPoint, Excel, and Outlook)  

• Strong written and verbal communication skills 

• Ability to work independently with a high attention to details  

• Ability to deal with confidential information in a fast-paced environment  

• Ability to be proactive and work well in a team  

• Customer service/retail experience is advantageous 

Eligibility

Only candidates with full working rights and no restrictions on working hours in Australia are eligible to apply for this  position.

Working Hours:

This role will require you to be rostered across a variety of shifts including late night trading, weekends, and public holidays.

This table outlines the working hours for employees. Your specific work schedule will be determined based on your availability and the operational needs of the store. 

Days - Opening Shift/Mid Shift/Closing Shift

[Monday]- [7:30 - 16:00] /[9:00 - 18:30] /[11:00 - 19:30]

[Tuesday]- [7:30 - 16:00] /[9:00 - 18:30] /[11:00 - 19:30]

[Wednesday]- [7:30 - 16:00] /[9:00 - 18:30] /[11:00 - 19:30]

[Thursday] - [7:30 - 16:00] /[9:00 - 18:30] /[11:00 - 19:30]

[Friday ]- [7:30 - 16:00] /[9:00 - 18:30] /[11:00 - 19:30]

[Saturday] -[7:30 - 16:00] /[9:00 - 18:30] /[11:00 - 19:30]

[Sunday]-[7:30 - 16:00] /[9:00 - 18:30] /[11:00 - 19:30]

Please note that it is essential to have your own form of reliable transportation due to early/late hours of work.

UNIQLO follows a merit-based approach: if you have the talent, regardless of when you joined the company or your age, even after just a few years you may be entrusted with the management of a large-scale store, manage a more complex business with a greater store size, sales volume, staff number, customer footfall, and product range.

Career Advancement opportunities: Start your journey as a partner staff and progress within just 3 months by demonstrating your dedication and performance. We are a global business providing extensive training and career opportunities with all of our store managers promoted internally.

Training and Development: Gain valuable skills in all areas related to customer service including alteration and visual merchandising through structured training programs, enhancing both your professional growth and marketability.

Global exposure: Outstanding customer service representatives have the chance to attend local and global conventions, providing networking opportunities and exposure to  industry talents.

Competitive Benefits package: Access to a comprehensive benefit package that includes:

Competitive hourly rate + super + weekend loading

Generous employee discount (30%)

Employee Assistance Program (EAP): MindFit at Work provides confidential counseling sessions, Digital Training Pop-Ups. 

Winter appreciate program …and so on

We appreciate all applications, but please note that only candidates who have been successfully shortlisted will be contacted for further steps in the selection process. 

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local  law. 

For information regarding how we handle your personal information and to exercise your rights under the Privacy Act 1988, please  see our Privacy Policy at  

Ensure your UNIQLO job offer is legitimate and don't fall victim to fraud. UNIQLO never seeks payment from job applicants. Feel  free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a UNIQLO company email address. For added security, where possible, apply directly through our job posting. 

Thank you for considering a career with us. We look forward to reviewing your application