Customer Service Consultants

1 week ago

level Church St Parramatta NSW Australia Ripple Networks Full time $50,000 - $80,000 per year
Company Description

There's Fast Then There's Ripple Networks. We are Australian-operated and your local internet service provider. We want to offer fast and reliable communication services to the masses Australia-wide using technology that is innovated and cutting edge. We are investing to become Australia's next largest telco and our company needs a strong team to achieve this goal and we want to invest in that team.

Job Description

We take pride in being Australian owned and operated, 

Qualifications

The things that are really really really important

  • Been able to meet our customer service standards and targets. We take our customer experience to the next level and it is serious.
  • Taking the initiative to identify and solve customer issues using the techniques we provide you in our training programs.

This is shift work which means you'll be required to work an eight hour shift you will be working on a rotational roster between 8 am and 12 am Monday to Sunday and public holidays.

We require all candidates to commit to working 37.5 hours per week full time hours.

All benefits and entitlements e.g. sick days and leave will be in accordance with the telecommunications award act of 2020 and the fair work Australian national employment standards.

Additional Information

What do we offer to employees?

  1. Discounted internet, because we don't own all the technology we don't have the ability to give it away but it will help with your living costs.
  2. Flexible working arrangement, let us know what you need and we will help. Our customers and employees are our number 1 priority and if everyone is happy then we will succeed.
  3. Training, industry and tertiary training across all areas of our business. Want a CISCO Cert or a Business Administration Course, we will get you going.

Also, we have a hard-working coffee machine and a casual dress code.

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