Senior Medical Receptionist

• Employment Term:  Casual Opportunity Available

• Location: St Stephens Hospital, Hervey Bay

• Remuneration: $36.08 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with St Stephens Private Hospital

At St Stephen's Hospital, we are Australia's first fully digital hospital, giving the Wide Bay community access to one of the country's most advanced healthcare facilities. An innovative non-for-profit regional hospital, we offer access to the best specialists with minimal waiting for advanced treatment and remain focused on making a meaningful difference in the lives of our patients and surrounding community. We offer a comprehensive range of inpatient medical, surgical and rehabilitation services including Cardiac and Cancer Care, Urology, Bariatric, Gynaecology, Respiratory, Haematology, Orthopaedics, Cardiovascular, Endoscopy and Vascular and general surgery. 

An integral part of our team, as a Senior Medical Receptionist, you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  Let's make a meaningful difference, together

Your part in our St Stephens team

Our Sessional Suites host a variety of Medical Practitioners, with our administrative team providing a full scale of services ranging from reception to full medical admin support. With 4 Rooms and currently 16 Medical Practitioners, serviced hours are 7.30am - 6pm Monday to Saturday.

As the front face of our Sessional Suites, you will play a vital role in supporting our Visiting Medical Practitioners, providing a tailored service with the scheduling of their day to day activities and administration, whilst providing an exceptional level of customer service to patients and their loved ones.

With no two days the same, you'll:

• Liaise with patients on behalf of the Medical Practitioners, answering incoming calls and aiding as required

• Schedule appointments for patients, including follow ups for future appointments

• Ensure that all incoming referrals are processed based on Practitioners individual preferences and requirements

• Liaise with patients and medical practices to ensure valid referrals are on file for patient appointments.

• Book procedure bookings as requested by the Medical Practitioners

• Invoice accounts and process patient payments and Medicare Rebates

• Manage incoming and outgoing correspondence efficiently

• Complete end of day activities including banking reconciliation and consultation room preparation.

• Chaperone patients in appointments and minor procedures

• Clean and prepare rooms for the following days specialists

What makes a difference for us?

• Previous hospital or medical reception experience - essential

• Availability to work Saturdays and late afternoon/early evening as required - essential

• Must be able to work independently - essential

• Familiarity with Gentu or Genie program would be an advantage

• Excellent interpersonal skills, with the ability to communicate articulately both verbally and in written communication

• Adaptability to changing priorities, with the ability to provide an exceptional, tailor-made service to your Visiting Medical Practitioners

• Excellent time-management skills, with the ability to independently prioritise your workload

• Strong attention to detail and accuracy in your day to day work

• An ability to work collaboratively as part of a team, providing support as required

• Ability to work effectively in a busy environment

• Sound computer skills including Microsoft Office Suite

• Willingness to obtain required vaccinations in line with hospitals infection control requirements

What makes a difference for you?

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• Flexible work arrangements to support work-life balance
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We'd love you to be part of our UnitingCare family

By joining our Hospitals, you'll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we're a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.