Operational Support Officer

About the role

Reporting to the Operations Team leader, you will be responsible for managing and maintaining our Knowledge Base System to ensure content is accurate, accessible, and supports service excellence, while providing high-quality administrative support for our stakeholder engagement program which includes helping to foster strong, collaborative relationships with the Customer Operations Team Leaders.

We're seeking someone who is detail-oriented, proactive, and a strategic thinker. Someone who can anticipate challenges and make informed decisions that align with our goals. Confident in influencing outcomes through clear communication, evidence-based reasoning (including making tough calls), and collaborative engagement with stakeholders across all levels.

This is a full-time temporary role (01/12/2025 until the 08/01/2027) based at the Knox Civic Centre. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 5 classified role. Remuneration will be $80,377.95 to $93, depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

What you will bring to this role

The key selection criteria for this role are:

• Excellence in written and verbal communication.
• Strong Stakeholder Engagement.
• Calendar and Event Management.
• Content Improvement in Knowledge Systems.

How to apply

Please submit your application, including your resume and cover letter online via the 'Apply' button by 5pm 22nd October 2025.

All applications must be made via the online portal. No applications direct to the hiring manager will be considered.

For further information on this role please contact Ralph Dorfan, Operations Team Leader, at

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.

Why work at Knox

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

• Accrued or rostered days off available for full-time roles, depending on operational requirements

• Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave

• Salary sacrifice option for Council-owned childcare fees

• Opportunities to take on temporary roles or work in different teams to build skills and support career growth

• Support towards further study

• 50% off Knox Leisureworks memberships

• Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council,

Inherent requirements

To view the inherent requirements for this position please see attachment below.

• Office Based role(s) - Inherent Requirements Table .DOCX

Our commitments

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.

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