Residential Support Worker

ABOUT US

McAuley Community Services for Women helps women and children who have faced family violence and homelessness to take control of their lives. Through a range of supports including accommodation, legal, health, recreation and social responses, we support women to leave us with restored capacity and greater opportunities for safe housing, economic capability and wellbeing. We work alongside women and children, recognising their strengths and fostering their resilience to create a new future.

Feminism, intersectionality and anti-oppressive practices are imbedded within our client practice and our culture.

This is a casual opportunity based in and around the Western Suburbs of Melbourne, including opportunities in Ballarat within our Family Violence and Homelessness Program. The position reports to the Team Leader.

Are you passionate about creating safe, empowering spaces for women and children escaping family violence? We're looking for a compassionate and resilient Residential Support Worker to join our dedicated Family Violence program and provide critical, person-centered support in our supported accommodation service.

This is more than just a job — it's an opportunity to make a tangible difference every single day. You'll walk alongside women and children as they rebuild their lives, offering emotional support, practical assistance, and a steady presence during moments of crisis and recovery.

What You'll Be Doing:

• Provide tailored, trauma-informed support that helps women and children feel safe, heard, and empowered.
• Help bring their support plans to life — from emotional recovery to building everyday living skills and increasing social connection.
• Collaborate with a passionate team to deliver holistic, high-quality care that puts families first.
• Facilitate group programs and activities that promote healing, learning, and connection.
• Contribute to safety planning, crisis response, and risk management — including working with partner services such as mental health, AOD, police, and child protection.
• Participate in a solo and after-hours roster, providing responsive support when it's needed most.

Who You Are:

You're calm under pressure, driven by purpose, and grounded in compassion. You understand the complexity of family violence and are committed to walking alongside those experiencing trauma with dignity, patience, and respect.

Please address the full Key Selection Criteria outlined in the PD as part of your application.

For a full listing please view the Position Description at the bottom of this page.

For Seek applicants, the Position Description will be available when you click 'apply'

For more information, please contact:

Phillipa D at

Our offer:

• Generous Salary Packaging (helps increase your take home pay)
• Ongoing Career Development, Education and Training
• Employee Assistance Program – free and confidential counselling, coaching and emotional support for work and personal challenges
• Click HERE to find out more about becoming a member of the MacKillop Family Services team and what further support we have to offer our employees.

You must have a:

• Valid and current Driver's Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment:

McAuley is part of MacKillop Family Services and celebrates and draws strength from diversity and respects the dignity of all people. Every person has the right to be safe and to be treated justly. We value every person's ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that we continue to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.

Please note, we are only considering female identifying candidates for this position. McAuley Community Services for Women has an exemption to gender equality requirements.