Business Process Consultant

1 week ago

Canberra, ACT, Australia ServiceNow Full time $80,000 - $120,000 per year
Company DescriptionJob Description
  • Apply ServiceNow knowledge and Core Business Workflows (formerly Employee Workflows) domain expertise in customer engagements to provide optimum workflows.
  • Design and deliver efficient workflows and solutions based on ServiceNow Core Business Workflows (formerly Employee Workflows) product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
  • Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
  • Lead workshops with customers to assess current processes and establish future-state processes.
  • Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows).
  • Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
  • Play an important part of Advisory offerings working with ServiceNow Partners and Impact.
  • Support the professional development of others through means of mentoring.
Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in Government, Public Services, Financial Services, Healthcare
  • Creativity with comfort running projects independently
  • Experience driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow
Additional InformationEqual Opportunity Employer

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