Head Waiter/Supervisor

2 days ago

Caringbah NSW, Australia Queen Street Kitchen Full time $57,200 per year

Job Purpose

 To ensure the effective running of the shift.

 To maintain the highest standards of service and hospitality at all times.

 To function as part of a team that is beneficial to the F&B Team

Duties and Responsibilities

 To arrive on duty in accordance with the roster and the Standards of Appearance

as lay out in the Employee Hand book.

 Deputise for Managers in their absence.

 Liaise with the Managers on a daily basis, as to requirements or changes of the

daily operation eg staffing, table plans, and lay-up, menu and standards.

 Daily liaise with chefs with regards to changes in the menu, daily availability and

Allergens for the daily specials

 Assist in welcoming and seating of guests when required.

 Supervise restaurant & bar service throughout, ensuring unnecessary delays are

minimised.

 Assist and supervise members of staff in order to provide a good standard of

service.

 Demonstrate and maintain high levels of customer service.

 Ensure that all bills have been paid.

 Ensure revenue reconciliation is correct and complete at the end of each shift in

absence of a Manager.

 Ensure restaurant is correctly set up for each shift to the required standard.

 To supervise all preparation and service of customer needs

 To co-ordinate the kitchen and the service during meal service

 To be fully conversant with the menu and wine list

 To ensure that employees carry out the daily mis en place, cleaning schedule

and to maintain the operation to the highest standard

 Ensure that all staff arrives for work on time and in accordance with the

Employee Handbook.

 To meet the shift patterns based on the rota according to the business needs

 To effectively handle customer complaints and refer to manager any complaints

from guests as soon as possible.

 To check guest's identification in order to ensure that they meet minimum age

requirements for consumption of alcoholic beverages.

 To take equal responsibility for training within the department in liaison with the

managers.

 Ensure hotel rules are adhered to at all times.

 To ensure that any maintenance faults are reported to the relevant department

following Company procedures.

 Be fully conversant with and comply with the rules of the Hotels Health & Safety

Policy.

 Attend Fire and Health & Safety Training as specified by the Hotel Management.

 To carry out any other duties as may be appropriate to the grade and scope of

the post.

 Ensure all operating equipment is handled carefully avoiding abuse and

minimizing breakage.

 To attend training courses as and when required

 To ensure that a friendly, efficient and courteous service is provided at all times.

 To maintain and encourage a good working relationship with your colleagues in

all other departments

 To contribute to the building of team spirit within the department

 To follow and complete any instructions given to you by any senior member of

staff and assist the entire F&B operation where and when needed.

 To train and guarantee completion of SOP's by new junior members of the F&B

Job Type: Full-time

Pay: From $1,100.00 per week

Benefits:

  • Free drinks
  • Free food

Licence/Certification:

  • RSA (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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