Warranty Clerk

Warranty Clerk – Automotive Dealership

Location: Toowoomba, QLD

Employment Type: Full Time

Are you an organised, detail-driven professional with a knack for accuracy?

We're seeking a Warranty Clerk to join our multi-franchise dealership group — responsible for processing and managing warranty claims across our network of leading automotive, truck and agricultural brands.

We have two opportunities available:

• Experienced Warranty Administrator ready to step into a senior role and take ownership of warranty processing across multiple franchises.
• Junior/Entry-Level Warranty Clerk eager to learn from the best and build a career in the automotive industry.

The Role

As a Warranty Clerk, you'll play an essential role in ensuring warranty claims are processed accurately, efficiently, and in line with manufacturer requirements. Working closely with Service Managers and Technicians, you'll help maintain smooth workshop operations and uphold our high standards of customer care.

Key Responsibilities:

• Identify and process warranty claims in line with manufacturer policies.
• Obtain prior approvals and submit claims for payment.
• Reconcile warranty accounts and follow up on short payments.
• Track and resolve any claims on hold or in error.
• Tag, store, and return warranty parts in accordance with manufacturer procedures.
• Maintain accurate, compliant records for audit readiness.
• Keep up to date with manufacturer bulletins and SRT guidelines.
• Liaise with Service Managers on claim rejections, resubmissions, and daily reporting.

About You

Whether you're an experienced warranty professional or looking to step into your first dealership administration role, you'll bring a strong work ethic, attention to detail, and a commitment to accuracy and process.

We're looking for:

• Previous experience in warranty administration (preferred but not essential).
• Strong data entry and reconciliation skills.
• Proficiency with DMS systems and Microsoft Office (Excel, Outlook).
• Excellent communication and organisation skills.
• Ability to work to deadlines and maintain accuracy under pressure.
• A positive, team-focused attitude and willingness to learn.

Why Join Us

• Multi-franchise environment representing leading automotive and agricultural brands.
• Supportive management and ongoing training.
• Long-term career opportunities within a growing group.
• Competitive remuneration based on experience.

Apply Now

If you're ready to grow your career in a supportive, professional dealership environment, click Apply or email and join the Black Truck and AG team today.