Learning & Organisational Development Coordinator

Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

At Steadfast, we take pride in the diverse mix of individuals and skill sets within our organisation. Our team members collaborate across various business units to not only bolster our broker network but also to pioneer the innovative thinking, systems, and technologies that will propel the insurance sector into the future.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

About the opportunity

The Learning & Organisational Development Coordinator is an integral member of the Organisational Development (OD) Team, working closely with the broader People team to deliver initiatives designed to uplift capability and leadership across the Steadfast Group and its subsidiaries.

With a business strategy focused on scale and value growth, this role is a master coordinator, bringing together an integrated program of learning and People-focused initiatives. This involves end-to-end program coordination, learning administration, maintaining LMS content, reporting, and facilitation as required.

This role collaborates closely with external vendors, and internal stakeholders to ensure all people initiatives are executed efficiently and aligned with business priorities.

In addition, the Learning & Organisational Development Coordinator also provides executive support to the Chief People Officer, including calendar and travel management, expense reconciliation, and event coordination. This position requires a high degree of trust, maturity, and confidentiality.

Responsibilities

• Support the implementation of OD programs, including leadership development, professional skills and compliance training, mentoring, induction, and onboarding.
• Coordinate logistics for learning sessions, including scheduling, communications, room bookings, invitations, materials preparation, evaluation activities, and post-session follow-ups.
• Maintain training records to ensure compliance with internal and regulatory requirements.
• Manage LMS content, ensuring courses, learning pathways, and materials are up-to-date, accessible, and engaging.
• Assist in creating, uploading, testing, and maintaining LMS content
• Manage the learning inbox and serve as the primary point of contact for all Learning & Organisational Development (L&OD) enquiries, ensuring that all queries from are managed promptly and professionally.
• Build and maintain strong working relationships with Executive Assistants across the business to support seamless coordination of learning and executive activities.
• Proactively manage the CPO's calendar, including scheduling meetings, coordinating appointments, and ensuring effective time management across a dynamic agenda.
• Support with the development of learning materials for support internal programs.
• Support the delivery of L&OD sessions by assisting with moderation and providing light-touch facilitation.

Skills and Knowledge

• Demonstrates warmth and confidence, with a natural ability to build strong relationships and work collaboratively within a team-oriented environment.
• A growth mindset and confidence to approach ambiguity and change with enthusiasm, and a positive attitude.
• Experience administering business systems or digital platforms, with the ability to quickly learn new technologies and manage system processes effectively.
• Prior experience in facilitating or supporting with facilitation.
• The ability to handle confidential information with discretion and sound judgment, always maintaining the highest standards of integrity.
• Commitment to upholding strict confidentiality regarding all matters related to the CPO's office, including access to emails, documents, and business discussions.
• A mature, composed, and proactive approach to supporting senior leaders, with the interpersonal skills to build trust and credibility across all levels of the organisation.

Benefits

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

• Flexible working arrangements to help you balance work and home life.
• Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.
• Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
• An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, discounted gym membership, and confidential counselling.
• Discounts on travel, hotels, hire cars, electronic and vehicle packages through our various partners.
• Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About us

Our purpose is to create solutions designed to help our businesses and network achieve better outcomes for their clients and the communities we serve from our people, processes and culture.

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation as well as and our Work180 Endorsement. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change.

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.