Course Coordinator

Southern Cross Education Institute (SCEI) and Southern Cross Education Institute - Higher Education (SCEI-HE) have delivered nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018), to both local and international students. Since the organisation's inception, it has established itself as an education provider of repute. In line with our vision to serve the health, community and education sectors as a leading private provider, the colleges primarily deliver programs in Community Services, Early Childhood, Nursing, Aged Care and Pathology, with a value emphasis on producing job ready graduates. We are proud to announce that so far we have had more than 20,000 graduates most of whom have been placed into the careers of their choice as nurses, educators or community workers in hospitals, aged care facilities, community or childcare centres across Australia.

We are accredited with programs from Certificate III level, right up to Master's degrees with clear pathways for our students and a strong network into work placements. We deliver our programs from our campuses in Victoria and South Australia and soon plan to expand into Queensland. The success achieved so far is merely the foundation for future growth. Our outstanding team is paramount to the success of the organisation and looking for someone of matching calibre in talent and attitude.

About the role:

We are seeking a proactive and supportive Course Coordinator for our Diploma of Community Services program to lead a collaborative team across our Melbourne and Adelaide campuses. This exciting opportunity allows an experienced education professional to take on a key leadership role, fostering professional growth while delivering exceptional student support in a dynamic environment. The position is a full-time, permanent role based onsite in our North Melbourne campus.

Key Responsibilities include:

• Oversee delivery of the Diploma of Community Services, ensuring compliance with SCEI policies, ACWA accreditation, and regulatory standards.
• Develop and manage Training Plans for the DCS program.
• Validate and moderate assessments, ensuring quality and consistency.
• Conduct student admission interviews, resolve escalated issues, and assess RPL/credit transfer applications, recommending approvals to the CEO.
• Ensure students meet course and fieldwork placement requirements per ACWA standards.
• Build and maintain industry relationships to support fieldwork placement agreements.
• Manage Community Services staff, monitor performance, and support recruitment and induction with HR.
• Drive continuous improvement and maintain industry currency through professional development.
• Collaborate with administration to ensure accurate student records and timetabling.

Selection criteria:

• Diploma of Community Services or higher qualification
• Certificate IV Training and Assessment including LLN unit
• A minimum of 5-6 years' experience working in the community services sector
• A minimum of 3-year experience in an education role
• Ability to work in a multi-cultural environment
• Strong leadership, communication, and relationship-building skills.
• Demonstrated capacity to motivate and coach students to excel in their course
• Proactive and positive approach to program management and student support.

SCEI provides equal opportunity in employment to all suitably able people, without discrimination or harassment based on a personal characteristic, protected under the Equal Opportunity Act.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. Southern Cross Education Institute is continually working towards increasing Aboriginal and Torres Strait Islander workforce representation. We aim to attract, recruit, and retain Indigenous staff in various roles in our businesses.