Brokerage Support Officer. 12 Month Maximum Term Full Time

Job no: 505640

Employment type: Full Time

Location: Newcastle, Maitland & Hunter

Categories: Administration/Customer Service, Aged Care

About the Role

As a Brokerage Support Officer, you will work closely with managers, coordinators, and the intake services team to ensure the effective delivery of brokerage support services tailored to the needs of our Aged Care clients.

This role is ideal for individuals who thrive in a fast-paced, team-oriented environment and are passionate about making a positive impact in the aged care sector. 12-Month Maximum Term Full-Time position, flexible location, hybrid work from home arrangements.

The successful candidates will demonstrate strong administrative and organisational skills, high computer literacy, and a professional approach to customer service and communication.

Key Responsibilities

• Develop and maintain relationships with key stakeholders
• Support induction processes for new brokering partners
• Ensure brokerage service agreements are relevant, current, and compliant
• Receive, track and respond in a timely manner to enquiries from internal and external stakeholders
• Maintain an effective and efficient records management system and brokerage register
• Keep up to date with knowledge of program funding guidelines, requirements, and processes
• Assist with invoice acquittals for brokered services

Skills & Experience

• Strong written and verbal communication skills
• Experience in the collection and analysis of client or customer information
• Ability to manage competing priorities within a high-volume work environment
• An ability to develop and maintain positive working relationships
• Commitment to supporting and promoting the individual needs of the people we support

Successful candidates will be required to clear probity checks including National Criminal History Record Check and complete an Aged Care Statutory Declaration.

About the Organisation

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client's individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Benefits

• Thorough induction program
• Career pathways across a national organisation
• Attractive remuneration package with a monthly rostered day off (Think 12 extra long weekends a year)
• Remote working opportunity where you can work from home and be based anywhere in Australia

• Receive up to $15,900 of your annual salary tax-free through Salary Packaging, increasing your take-home pay

• Access to Fitness Passport – workplace health and fitness program that gives you and your family access to a choice of gyms and pools across your area

How to Apply

Include your resume and covering letter in one document, click 'Apply' and follow the prompts. For any enquiries, please contact Rianne Gifford at

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Sunday 12th October 2025

Advertised: 02 Oct 2025 AUS Eastern Standard Time

Applications close: 12 Oct :55 AUS Eastern Daylight Time