Data Insights

Employment TypePermanentClosing Date6 Oct :59pmJob TitleData Insights & Analytics Senior Lead

Job Summary

The Data Insights Lead will be responsible for leading the Data Insights & Analytics function within TCS. They will play a dual role of both leading the team as well as being hands on to contribute to the teams output. Using both internal and external data to unpick what is happening across all aspects of TCS's performance – leading to a greater understanding of drivers, pushing out meaningful insights and enabling data-led decision making across a large set of stakeholders. Strong SQL & data skills coupled with problem solving skills will enrich your analytics into a compelling and easy to understand story. You'll possess the drive and natural curiosity to chase down an Insight, constantly pushing for the 'why' and for these insights to be actionable and help drive the internal prioritisation of work via the identification of potential benefits. You'll work both within your team and with others to breakdown business problems, define requirements and build bespoke (repeatable) analytical solutions, whilst sharing key insights in a simplified manner to a diverse group of stakeholders.Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
 

Here's what you can expect from us:

• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.

• There when life happens. From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.

• Pay for performance. We recognise outstanding contributions through our competitive incentive programs.

• Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.

• Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn 'on the job' and achieve university credits towards degrees and Masters programs.

• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.

• Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

What You'll Do

As the Data Analytics Senior Lead, you are a key contributor to the design, implementation and delivery of strategic data programs that leverage insights and advanced analytics to drive improved service performance, business insights and customer experience. You act as a catalyst by effectively translating business needs into analytical solutions and actions while building the analytical capability necessary to achieve outcomes

Key Responsibilities:

Here is how you will bring this role to life:

• Contribute to planning and delivery activities, including identifying resource capacity and resource capability to drive operational performance outcomes.

• Use your deep domain expertise to build capability and empower a team of data specialists to provide high-quality data solutions by supporting formal and informal development activities including knowledge-building activities, coaching, support and feedback

• Provide input into decisions, from scoping through to implementation, of high stakes programs that deliver end-to-end data analytics solutions to ensure success and improve operational efficiency

• Engage with stakeholders across Telstra to build enterprise partnerships, articulating the value of data analytics and influencing the business to use predictive analytics and data solutions to obtain a commercial advantage

• Translate the business needs into actionable solutions, applying a commercial and business lens to enable decision-making and resolve problems

• Generate action and insights from data, connecting high value data sets, advanced analytics and architecture for internal and external customers

• Anticipate potential issues before they arise and develop mitigating actions to address problems and communicate solutions to the team and relevant stakeholders

• Build, automate and maintain complex analytics and data queries which compile relevant data on performance and cost strategy analysis to identify opportunities and risks and maximise performance for business areas

• Support the continuous development of best practices by staying up to date with leading industry and market trends and contributing to thought leadership that bring to life new methods and technologies to deliver innovative analytical solutions for the business

• Actively participate in Agile ceremonies, modelling and coaching your team on Agile practices and mindsets when working within Telstra's Agile operating model

• Collaborate with Group Leads and Product Owners to manage and prioritise the work backlog to ensure your team has clarity on OKR contribution, when working within Telstra's Agile operating model

About You:

To be successful in the role, you'll bring skills and experience in:

• Extensive Insights or directly related role within a large Service based organization

• Strong analytical skills with proven examples of application

• Prior experience in managing a small team

• Highly developed SQL and data skills

• Highly experienced in extracting, manipulating and analyzing large structured and unstructured datasets

• Well-developed stakeholder management skills with excellent communication skills and the ability to tailor messages to a diverse stakeholder group

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you are passionate to succeed as part of a high performing team and company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on for job applications in Australia) and for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found

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