Insights and Data Analyst

• Due to internal progression, permanent full-time position available
• Hybrid opportunity (3 days per week in office, Melbourne CBD based)
• Salary commences at $91, % Leave Loading + Super (EA Rate)

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.
About The Role
As part of the newly created Network Strategy and Planning function, the Insights and Data Analyst plays a key role in supporting continuous improvement across V/Line's regional network. This role is responsible for analysing data from multiple sources to provide insights that enhance operational performance and customer experience.

You'll ensure the accuracy and integrity of key operational data, such as train punctuality, reliability, patronage, and customer feedback and translate this into meaningful insights for V/Line's leadership and stakeholders. Your work will support data-driven decision-making and help shape targeted performance initiatives.

The role involves preparing reports and presentations for a range of audiences, collaborating with internal teams and external partners, and using both qualitative and quantitative analysis to uncover root causes and opportunities. Using data visualisation tools and SQL, you'll help automate reporting, identify trends, and support performance initiatives.

Key accountabilities include:

• Analysing and interpreting operational data to support continuous improvement and customer experience initiatives.
• Ensuring the accuracy and consistency of key data sets, including punctuality, patronage, and customer feedback.
• Developing and maintaining dashboards, reports, and presentations for stakeholders across all levels.
• Collaborating with internal and external stakeholders to identify issues and develop data-driven solutions.
• Using automation and analytics tools to streamline reporting and uncover trends, anomalies, and insights.

About You
You're someone who's genuinely excited about the power of data and its potential to drive meaningful change. With a proactive mindset and a collaborative approach, you enjoy solving problems, learning new tools, and working closely with others to uncover insights that make a difference.

You bring a strong foundation in data analytics, with hands-on experience building multi-page dashboards in data visualisation tools such as Power BI or Tableau, and you're eager to keep growing your skills in a dynamic, purpose-driven environment.

Our ideal candidate will possess the following:

• A proactive, adaptable, and innovative mindset with a genuine curiosity for uncovering insights through data.
• Strong verbal communication with the ability to translate technical concepts to non-technical audiences
• A collaborative approach with the ability to build relationships with stakeholders across the business
• Strong scripting and programming skills, with proficiency in SQL and DAX required. Experience with Python or R is highly regarded.
• A degree in a relevant field such as Business Information Systems, Computer Science, Statistics, Data Science or a related analytical discipline (desirable).
• Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line
In addition to
free myki travel
, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at or for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the
V/Line Rail Operations and Administrative Employees Agreement 2023
and commence at Clerk 2 level with a base salary of $91,794 per annum, plus 17.5% leave loading and 12% superannuation.