Senior Project Manager

The Enterprise Project Manager will lead both large-scale strategic programs and smaller tactical initiatives involving CRM optimization, data platforms, and enterprise applications. This role is covering both project management (end-to-end lifecycle delivery) and change management & process optimization, ensuring that projects are executed securely, compliantly, and with full business adoption.

Project Management

Project Initiation & Scoping

• Define project charters, objectives, and success criteria in alignment with business and compliance strategy.
• Assess project feasibility, budget, and resources.
• Identify stakeholders across operations, marketing, IT, security, and compliance.

Planning & Governance

• Develop detailed project plans with scope, deliverables, timelines, and KPIs.
• Set up governance frameworks, steering committees, and reporting structures.
• Define and manage budgets, vendor contracts, and resourcing models.
• Establish data and security compliance checkpoints in project plans.

Execution & Coordination

• Lead cross-functional teams across CRM, data engineering, marketing, and security.
• Manage integrations between CRM, trading platforms (MT4/MT5), and internal apps.
• Ensure that operational, marketing, and customer data workflows are delivered securely.
• Track deliverables to ensure adherence to scope, time, and quality.

Monitoring & Risk Management

• Proactively identify risks, dependencies, and bottlenecks; implement mitigation strategies.
• Maintain project dashboards and executive reporting for real-time visibility.
• Monitor vendor performance and ensure SLA compliance.
• Oversee testing and quality assurance processes for system rollouts.

Closure & Handover

• Ensure formal project closure, documentation, and knowledge transfer.
• Conduct post-implementation reviews to capture lessons learned.
• Validate that business, data, and security objectives were fully met.

Change Management & Process Optimization

Change Management

• Design and implement change management strategies to support adoption of new systems/processes.
• Lead communication, stakeholder engagement, and training plans.
• Measure adoption and usage of new systems, adjusting strategies where needed.

Process Optimization

• Identify gaps and inefficiencies in CRM, marketing data, and customer data workflows.
• Drive automation and standardization initiatives to enhance efficiency.
• Promote best practices in Agile delivery and hybrid enterprise frameworks.Senior

Requirements

• Bachelor's or Master's degree in Business, IT, or related field.
• 6–8 years of experience managing both large-scale transformation programs and smaller tactical projects.
• Proven track record in CRM, customer/marketing data, and enterprise platform projects.
• Knowledge of data governance, privacy regulations (GDPR, ASIC, APRA CPS 234), and security frameworks.
• Strong skills in project management methodologies (Waterfall, Agile, Hybrid).
• PMP / PRINCE2 certification required; Prosci or equivalent Change Management certification preferred.

Preferred Skills

• FinTech or financial services project experience (e.g., trading systems MT4/MT5).
• Familiarity with cloud platforms and enterprise architecture (AWS, GCP, Azure).
• Strong cross-border and multicultural team management skills.

Benefits

• Celebrate your tenure with us Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities and WFH arrangement.
• Prioritize your well-being Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth Access annual training opportunities tailored to your role.