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Account Manager
2 weeks ago
Location: Fremantle, Western Australia
Salary Package: $75k - $85k Super Company Car Commissions
Role Highlights: Take your career to new heights with a role that offers access to cutting-edge technology and the opportunity to make a meaningful impact. Work in an innovative, results-driven environment where your contributions are valued, and enjoy a culture that supports both personal and professional growth. Join a high-performance team focused on success and excellence.
Role Overview
Reporting into the Business Manager, the Account Manager will be responsible for managing and developing a portfolio of key customer accounts to drive growth and long-term value. you will engage with existing clients to understand their needs, resolve issues, and identify opportunities to increase account value. Weekly, you will collaborate with the sales and service teams to review account activity, share insights, and refine strategies to strengthen client relationships. Monthly, you will report on account performance, highlighting progress, risks, and growth opportunities to ensure alignment with business objectives and regional priorities.
In this role, you will play a pivotal part in driving customer retention and revenue growth through exceptional relationship management and solution-oriented service. Your efforts will directly support business targets by ensuring high levels of client satisfaction and identifying areas for expansion. Working closely with the Business Manager, you will contribute to the development of customer strategies that support sustainable growth. This is an exciting opportunity for a driven and customer-focused professional to make a tangible impact on both client outcomes and overall business success.
Responsibilities
- Meet and exceed monthly sales targets across key customer accounts
- Identify and convert both short-term and long-term sales opportunities
- Conduct regular visits to key accounts to maintain strong relationships and drive ongoing business growth
- Ensure high levels of customer satisfaction through proactive support and consistent follow-up
- Manage and communicate Client Service Agreements accurately and effectively
- Resolve customer complaints and queries promptly to prevent escalation
- Conduct regular stocktakes and monitor asset usage, ensuring correct charging for loss or damage
- Accurately record all client interactions and sales activities in the CRM system
- Collaborate with the Operations team to ensure smooth onboarding and delivery of client requirements
- Ensure seamless handover of sales contracts to internal stakeholders
- Prepare and manage customer documentation, sales contracts, and records
- Report regularly on KPIs, customer satisfaction metrics, and account performance
Candidate Profile
The ideal candidate for the Account Manager role is a customer-focused, commercially driven professional with a strong track record in managing and growing client relationships. You bring a strategic approach to account management, with the ability to identify growth opportunities, deliver tailored solutions, and consistently meet revenue targets.
With excellent communication and interpersonal skills, you excel at building trust with key stakeholders, resolving issues proactively, and ensuring high levels of client satisfaction. You are highly organised, detail-oriented, and confident in managing multiple priorities while maintaining a focus on long-term account development.
Thriving in dynamic environments, you are self-motivated and collaborative, working effectively both independently and within cross-functional teams. A passion for customer success and continuous improvement underpins your approach, making you well-equipped to drive meaningful outcomes and contribute to sustained business growth.
Culture & Benefits
This fast-growing, globally recognised company is a leader in its industry, with a strong presence across multiple sectors. Known for its commitment to sustainability and innovation, the company fosters a dynamic and inclusive culture where employees are encouraged to thrive and grow. With a clear focus on continuous improvement and excellence, it offers an environment where professional development and career progression are actively supported.
- Expand your career - Gain exposure to diverse industries and enhance your professional growth.
- Competitive rewards - Attractive salary package with performance-based incentives.
- Join a forward-thinking culture - Be part of a company that values innovation, sustainability, and employee success.
Apply
If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is SR5779. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.
