Account Manager/Sales Manager

Kongsberg Norcontrol is a leading provider of complete maritime domain awareness solutions for Vessel Traffic Management/Services and Maritime Security. Our solutions aid in achieving situational awareness, situation management and decision-management, ensuring safety and efficiency in the maritime domain.

What we are offering:

We offer flexible hybrid working, a positive work culture, a basic work week of 35 hours, superannuation above the mandatory amount and an excellent working environment in Fremantle ten metres from the ocean.

About the role:

Create and maintain long-term, trusting relationships with our existing clients. The role is to oversee a portfolio of existing clients, monitor our service delivery, ensure high levels of customer satisfaction and actively seek new opportunities. The emphasis is on relationship management, networking, and building trust within a specialised client base and representing KNC Australia.

The role also includes the responsibility of securing new customers within the region through proactive sales.

Key Profile for success:

• Be proactive, sociable, and comfortable in networking settings.
• Represent KNC Australia professionally and confidently.
• Focus on customer care, relationship management, and industry presence.
• Have enough maritime industry awareness to understand client needs, without needing to be a technical expert.

Key objectives:

• Generate profitable revenue within the guidelines set down by the Line Manager.
• Operate as the lead point of contact for technical delivery and commercial matters specific to your clients
• Build and maintain strong, long-lasting customer relationships
• Oversee existing clients accounts including strategic planning, forecasting and negotiating contracts to maximize profit
• Increase market share for KNC goods and services.
• Provide marketing information.

Key responsibilities:

• Serve as our lead point of contact for assigned client account management matters including technical service delivery and new business opportunities
• Build and maintain strong, long-lasting client relationships
• Ensure timely and successful delivery of our solutions according to the client's needs and objectives
• Collaborate with our internal Customer Support and Sales teams to identify and grow opportunities
• Clearly communicate progress of monthly/quarterly initiatives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Escalate challenging client requests or issues, as needed
• Prospect the designated territory for sales opportunities.
• Qualify all commercial, political and technical requirements.
• Manage our bid/proposal.
• Provide annual sales forecast for budgetary purpose
• Negotiate contracts and close agreements to maximise profits
• Prompt submission of Visit Reports.
• Any other appropriate tasks required by the Line Manager.

Travel:

Extensive travel will be required within Australia and overseas (e.g. Indonesia, Singapore, Malaysia, Norway), sometimes for prolonged periods. Travel will make up at least 30% of the role, and sometimes more during busy periods.

Hours:35h/w

About you:

Qualification: Eligible to obtain and maintain an NV1 Security Clearance

Experience: Familiarity with the maritime industry is highly desirable (e.g. ex-captain, marine engineer, ex-Navy).

Proven experience as an Account Manager, Sales Manager, or in a customer-focused technical/commercial role.

Skills: Strong ability to network, communicate, and represent the company confidently with stakeholders at all levels (including C-level).

Excellent interpersonal skills — approachable, sociable, and able to build trust and long-term relationships

Strong verbal and written communication abilities.

Excellent listening, negotiation, and presentation skills.

Strong organisational skills with the ability to manage multiple accounts/projects at once.

General technical literacy (e.g. IT infrastructure, surveillance, or port systems).

Familiarity with ITSM tools (e.g. Remedy) and MS Office (Excel in particular).

Knowledge of ITIL practices.

Location: Perth, Western Australia(Hybrid – 3 days per week in Fremantle office, balance WFH)