Customer Support Analyst

2 weeks ago

North Sydney Council, Australia EFTsure Full time $60,000 - $90,000 per year

Be part of the team safeguarding businesses from payment fraud and financial crime.

At Eftsure, we empower organisations to protect their payments with our cutting-edge digital security platform. As a Customer Support Analyst, you'll be the go-to problem solver - helping customers get the most out of our product, troubleshooting technical issues, and ensuring every interaction leaves them feeling supported and confident.

Job Summary

This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.

As a valued member of the Eftsure team you will be responsible for:

  1. Responding to level 1 and 2 product support issues via support tickets in Zendesk

  2. Investigating and replicating support issues that are raised and raising Jira tickets when necessary

  3. Testing of the software in preparation of new releases

  4. Review and importing of data files from csv/Excel into Eftsure's system using our internal support system

  5. Manage batch email process using our internal support system

  6. Adhere to the Eftsure Company Values.

Experience & Qualifications:

  • IT degree or similar experience
  • A minimum of 1-2 years-experience in a similar customer-facing Support role.
  • Experience working in a dynamic, fast-paced and versatile role.

Skills

  • Understanding of Excel, HTML and CSS
  • General MS Office products
  • Excellent verbal and written communications skills
  • Personable and able to build strong relationships
  • Innovative and creative
  • Excellent attention to detail
  • Confident
  • Adaptable and versatile
  • Resilient
  • Self-motivated with the ability to work autonomously and as part of a team
  • Problem Solving

Some of the perks:

  • Birthday Leave

  • Floating Cultural Holidays

  • A day off to support a charity of your choice

  • Annual wellness reimbursement

  • Flexible working arrangements to help you maintain work-life balance

If this sounds like the perfect fit for you, we'd love to hear from you Join us at Eftsure and be part of a team that's making a real difference in the B2B payments world.

A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you

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