Support Analyst – Identity Verification

6 days ago

North Sydney Council, Australia Partale Full time $70,000 - $85,000 per year

Permanent, Full-Time opportunity

Sydney - North Sydney New South Wales 2060

$70,000 to $85,000 package (including super) Annually

About us

Data Zoo provides identity verification data that enables financial institutions, payment platforms, and fintechs to confidently verify consumers and business identities globally. Our authoritative data is a game-changer in the fight against document fraud and synthetic identity fraud in digital identity verification

About the Role

As a Support Analyst, you will be the first point of contact for clients needing assistance with our identity verification services. You will play a critical role in ensuring smooth client experiences by managing support tickets, troubleshooting technical issues, and collaborating with internal teams to deliver timely solutions. This role is ideal for someone who thrives in agile environments and enjoys translating complex technical concepts into clear, actionable guidance.

Key Responsibilities

  • Serve as the first point of contact for client support, ensuring clear understanding and classification of support requests.
  • Distribute service disruption, outage, and maintenance notifications to clients.
  • Assist, document, and liaise internally to provide timely and effective solutions.
  • Management of customer monitoring for the CSM team. Ensuring the support team monitors customer accounts and compete tasks to the required standard, consistently throughout the day, across 7 days of the week.
  • Perform system analysis to understand, document, and resolve issues.
  • Maintain detailed documentation of support cases and expected outcomes.
  • Collaborate with technical business analysts to address bugs and system enhancements.
  • Support onboarding activities including configuration of test and production accounts, SFTP setups, and verification workflows.
  • Monitor verification metrics and report on match rates, verification attempts, and fraud indicators.

What you need to succeed

We offer successful applicants a dynamic friendly working environment and we are dedicated to training our staff to enable them to reach their full potential.

Qualifications, skills and experience required

  • A relevant AQF bachelor degree or higher – i.e Bachelor of Information Technology, Computer Science, Software Engineering or Development.

  • Proven experience in an IT Support role.

  • Direct experience with ticketing systems.

  • Familiarity with agile team environments.

  • Expertise in Postman or similar API platforms.

  • Solid understanding of RESTful APIs and how to test them.

  • Ability to translate complex issues into concise steps and assist customers in using our technology.

  • Exceptional listening and communication skills.

  • Patience, diplomacy, and tactfulness when coaching clients.

  • Strong time management skills and the ability to prioritize competing demands.

Applications open Thursday 18th September 2025

Applications close Sunday, 19th October 2025

How to join us

We appreciate every applicant's time and effort in applying for this position and will be in touch with short-listed applicants in due course. If you have any additional questions please feel free to contact us on We also welcome cover letters with a short overview of your career and why you are interested in the opportunity with Data Zoo

  • Support Analyst – Identity Verification

    6 days ago

    Sydney, New South Wales, Australia Data Zoo Full time $70,000 - $85,000 per year

    Permanent, Full-Time opportunityLocation - North Sydney New South Wales 2060$70,000 to $85,000 package (including super) AnnuallyAbout usData Zoo provides identity verification data that enables financial institutions, payment platforms, and fintechs to confidently verify consumers and business identities globally. Our authoritative data is a game-changer in...

  • Identity Verification Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeVerification Full time $100,000 - $150,000

    Job Title: Identity Verification SpecialistDescription:The primary objective of this role is to authenticate individuals on an international scale for a leading aerospace client.As part of the customer's software delivery model, users require a software certificate, which entails a verification process managed by a reputable online platform.This involves...

  • Support Analyst

    6 days ago

    North Sydney Council, Australia PARTALE Full time $70,000 - $85,000 per year

    Permanent, Full-Time opportunitySydney - 'Bay 7' 6 Middlemiss Street, North Sydney New South Wales 2060$70,000 to $85,000 package (including super) AnnuallyAbout usData Zoo provides identity verification data that enables financial institutions, payment platforms, and fintechs to confidently verify consumers and business identities globally. Our...

  • Verification'S Analyst

    1 week ago

    Sydney, New South Wales, Australia Bms Performance Australia Pty Full time

    Fintech startup pioneering the payment protection space- Very structured Career path- Excellent training and support to develop upcoming analysts**Sales Development Representative - Fintech - Payment Protection**- Fintech startup leading the way in payment protection- Very structured Career path- Excellent training and support to develop upcoming...

  • Verifications Analyst

    2 days ago

    Sydney, Australia Eftsure Full time

    **Description**: Verifications analysts are responsible for making outbound and answering inbound customer/supplier inquiries related to validating supplier payment details as part of the payment verification activities. Outbound calls are not cold calls as suppliers have already supplied details that we call to verify. This is a very important role within...

  • Verification's Analyst

    1 week ago

    Sydney, Australia BMS Performance Australia Pty Full time

    Fintech startup pioneering the payment protection space - Very structured Career path - Excellent training and support to develop upcoming analysts **Sales Development Representative - Fintech - Payment Protection** - Fintech startup leading the way in payment protection - Very structured Career path - Excellent training and support to develop upcoming...

  • Digital Identity Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeePayment Full time $120,000 - $180,000

    Unlocking Possibilities in PaymentsA payments innovator is revolutionizing the future of payments, delivering innovation for businesses and consumers.Solutions include domestic debit networks, real-time data-rich payment infrastructure, secure bill payments, digital identity verification, QR payments, and open wallet solutions.The Role:You will contribute to...

  • Backend Developer for Digital Identity Verification

    2 weeks ago

    Sydney, New South Wales, Australia beBeeBackendDeveloper Full time $90,000 - $120,000

    **Job Summary**">We are seeking a skilled Backend Developer to join our team and contribute to the development of our digital identity verification platform. The successful candidate will have strong backend programming experience, particularly with PHP and Laravel.">**Key Responsibilities**">Implementing, configuring and upgrading environments for new and...

  • Senior Identity Analyst

    2 weeks ago

    Sydney, New South Wales, Australia beBeeIdentity Full time $120,000 - $150,000

    Job Title: Senior Identity AnalystAbout the RoleAs a Senior Identity Analyst, you will play a key role in ensuring the effectiveness of our identity and access management processes. Your primary responsibility will be to oversee the translation of identity controls into technology platforms and operational processes.Key Responsibilities:Assist in the...

  • Identity Business Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Deloitte Full time

    This is a Identity Business Analyst role with Deloitte based in Sydney, NSW, AU == Deloitte ==Role Seniority - mid levelMore about the Identity Business Analyst role at DeloitteDescription:Job Requisition ID: 38626Senior Consultant - Technical Business Analyst (Identity and Access Management)Flexible work arrangements – work in a way that suits you...