Pre-Site Building Administrator Coordinator

2 days ago

Derrimut, Victoria, Australia Mimosa Homes Full time $60,000 - $90,000 per year

About Mimosa Homes

Mimosa Homes is an award winning premier building company committed to producing quality homes tailored to the needs of our customers servicing Melbourne's West, North, South East and Geelong regions.

We offer beautiful and affordable quality homes and a stress-free building experience to our clients whether they be first home buyers, property investors or families. Our team understands that a new home is a big investment and we aim to appease our clients by making the experience enjoyable and rewarding.  We pride ourselves on delivering honest, reliable and trustworthy service throughout the building process.

Further details are on our website

About the role:

We are currently seeking a full time Customer Service Officer (CSO) to join our Pre-Site Customer Service Team

This role is required to efficiently and effectively coordinate the administration process of Mimosa Homes' customers from the time a job is sales approved and allocated to a CSO up until the home is handed over to our ON Site Construction Team.

Some of the key responsibilities include:

  • Provide communication with clients through all means necessary to keep them informed throughout the administration process
  • Ensure clients are contacted at least once a week for all pre-site titled jobs
  • Liaise with clients in a professional and positive manner at all times
  • Ensure all jobs are up to date in Software System - On Site Companion (OSC) and that all communications are logged
  • Create and prepare customer contracts
  • Conduct contract signing appointments
  • Create variations where applicable
  • Liaise with Operational and Construction teams to ensure customers are well informed at all times with the correct information
  • Attend weekly department meetings to report on results and action any items
  • Meet targets and Key Performance Indicators (KPI's) as set out by the Operations Manager
  • Support the Pre Site Department as required

To be considered, you should possess:

  • Minimum 12 months' customer service experience
  • Previous experience in a similar role is desirable
  • Experience in the Construction industry is highly recommended
  • Exposure to OSC software is advantageous
  • The ability to work autonomously and as part of a team
  • Professional presentation skills
  • Computer literacy skills required, outlook, word excel
  • Excellent written and verbal communication skills and ability to engage in verbal interaction with clients
  • Strong work ethic and attention to detail
  • Exceptional organization and time management skills and ability to meet deadlines

In return, the successful candidate will receive:

  • Supportive workplace culture
  • Attractive remuneration package relevant to experience and ability
  • Opportunity to be a part of a growing business and contribute to its future growth

Please note, only shortlisted candidates will be contacted.

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