Dental Client Care Representative

2 weeks ago

Richmond, Australia MC Medical and Dental Full time $60,000 - $80,000 per year

MC Dental are seeking a motivated and personable Client Care Representative to join our Client Care Team. Acting as a key point of contact for patients across all clinics, you will assist with inbound and outbound communication, recall management, appointment coordination, account follow-ups, and front office administration.

This is a phone and systems-based position, suited to candidates who are highly organised, solution-focused, and passionate about delivering excellent customer service — even behind the scenes. If you have had previous experience in the dental industry we would love to hear from you

Objectives of the Role (Key Responsibilities)

  • Handling high volumes of inbound and outbound calls with professionalism and empathy.
  • Support recalls, lapsed patients, incomplete treatment follow-ups, and FTA/cancellation outreach.
  • Follow up on outstanding accounts and provide support to clinic teams with managing bad debts.
  • Communicate relevant information to patients regarding available treatments and current promotions, ensuring all questions and concerns are addressed clearly and accurately.
  • Own each patient interaction through to resolution, including appropriate escalation follow-ups, accurately documenting all patient interactions and outcomes.
  • Meet and exceed individual and team KPIs including call quality, service level, and follow-through targets.
  • Deliver natural, patient-focused communication using approved scripts where relevant.
  • Support front office administrative and ad-hoc tasks as required.
  • Collaborate with both clinical and administrative staff to ensure a smooth patient experience.
  • Recommend process improvements to enhance both internal workflows and patient satisfaction.

Skills & Qualifications

  • Dental background (e.g. dental receptionist, dental nurse) is highly regarded.
  • Prior experience in a customer service role; preferably in a reception, administration or call centre role.
  • Confident using practice management systems (training available).
  • Excellent verbal and written communication skills.
  • High attention to detail, strong documentation and data entry skills.
  • Calm, professional, and empathetic approach to problem-solving.
  • Ability to multitask and thrive in a fast-paced environment.
  • Experience working with a multicultural client base and diverse workforce; proficiency in a second language highly regarded.

Working Conditions

  • Onsite role based at the MC Dental support office in Richmond, VIC.
  • Flexibility across 7-day roster (weekday, evening, and weekend shifts may apply).

About MC Dental

MC Dental is a modern, multi-location dental practice known for delivering high-quality care with a patient-first approach. With six clinics across Melbourne and a growing reputation for excellence, our team prides itself on professionalism, empathy, and outstanding service.

Our Client Care Team, based at our Richmond office, plays a vital role in ensuring seamless patient experiences across all clinics.

Why Join MC Dental?

  • Modern office with strong team support and resources.
  • A dynamic and positive multi-cultural team environment where your work has impact.
  • Ongoing training, mentorship, and clear career pathways.
  • Supportive leadership and a collaborative team culture.

How to Apply

Submit your resume and a brief cover letter outlining your interest in the role and how your experience aligns with the position. We look forward to hearing from you

Job Types: Full-time, Part-time

Pay: $28.00 – $32.00 per hour

Language:

  • Mandarin (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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