Commercial Support Officer

Support commercial processes that help deliver sugar and ingredient solutions across Australia.
Due to one of our Commercial team members going on parental leave, Sugar Australia has an exciting opportunity for a highly organised and detail driven Commercial Support Officer to join our team on a 12-month fixed term, full-time contract. Reporting to the Commercial Manager and based at our Yarraville VIC Head Office, you'll play an important role in providing accurate data, reporting, and pricing that guide decisions and keep our operations running smoothly.

The sweet things you'll be involved in:
You'll be the go-to support for our commercial function - managing pricing, rebates, forecasts, and reporting with precision, while streamlining processes and maintaining strong internal relationships. This role will give you the opportunity to work with a variety of teams, gain exposure to different areas of the business, and directly contribute to how we deliver for our customers.

What you'll be doing:

• Managing the business support inbox and providing timely, accurate responses to queries.
• Preparing, maintaining, and distributing daily, weekly, and monthly sales, pricing, and performance reports for multiple business units.
• Administering and processing rebates, pricing updates, claims, and invoices across all customer channels, ensuring accuracy and timeliness.
• Maintaining up to date system pricing, customer contracts and portals, and ensuring data integrity across all platforms.
• Tracking, updating, and maintaining customer forecasts in our forecasting systems in collaboration with the Sales team.
• Liaising with stakeholders to share insights, resolve issues, and support decision making.
• Supporting commercial projects and initiatives, including Goodman Fielder Ingredients activities.
• Suggesting process improvements to enhance our efficiency, accuracy, and service.

What you'll bring to the role:
We're looking for a highly organised, and commercially aware professional who enjoys working with numbers, data, and systems while building strong relationships with stakeholders. You'll also bring:

• A tertiary qualification in Business Administration (preferred).
• At least 2 years' experience in an administrative or customer service role
• Experience working in FMCG, foodservice, or manufacturing environments is highly regarded
• Intermediate Microsoft Office skills, with the ability to manage and analyse data effectively.
• Experience with SAP and basic accounting processes is desirable.
• Excellent attention to detail and a methodical approach to work.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Confidence in engaging with multiple stakeholders to achieve outcomes.

About Sugar Australia:
Sugar Australia is the nation's trusted partner in sugar and ingredient solutions enabling our customers to make great products for every home. We own and operate refineries, packing facilities, sugar silo terminals and warehouse distribution sites across the country.

It takes a great team to turn raw sugar into our many food grade products and we work hard to make the highest-quality liquid sugars, icings, syrups, and crystals.

You will find our retail products at your local supermarket under the iconic CSR sugar brand. We also supply refined sugar products and many other ingredients to the industrial, foodservice and hospitality industries, supplying some of the largest brands in the country.

When joining the Sugar Australia team, you can expect to be part of a passionate and inclusive work environment that supports business growth and people development within a values led culture. In return you'll be remunerated with a competitive pay, onsite parking, hybrid working, access to an EAP provider, and access to our product library for those passionate bakers at heart.

We are an equal opportunity employer, and we encourage applications from people regardless of gender, ethnicity or religious beliefs.

If you're organised, detail focused, and ready to keep our commercial processes running smoothly - we'd love to hear from you.

Apply now and be part of something sweet

Business unit Sugar Australia