Senior Technical Coordinator

Company Profile

StoneX Group Inc. (NASDAQ: SNEX) is a Fortune 100 global financial services firm that connects clients to the international markets through a comprehensive suite of trading, risk management, and advisory services. With a century-long track record and operations in over 80 countries, StoneX serves more than 54,000 institutional and commercial clients and over 400,000 retail accounts. The company offers institutional-grade platforms, end-to-end execution and clearing, and deep market expertise across commodities, foreign exchange, securities, and global payments—all backed by a commitment to integrity, transparency, and innovation.

StoneX Financial Pty Ltd (ACN is a fully owned subsidiary of the StoneX Group Inc. It holds Australian Financial Services License (AFSL and was admitted as an ASX 24 Trading and ASX Clear (Futures) participant in 2024.

Job purpose

The primary job function will focus on the global support of desktop, laptop and network systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.

General Duties

• Work collaboratively across Business, IT Operations, IT Applications teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning, and keep desktops current with the latest patches and updates.
• Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets
• Interface directly with and interview partner teams to define application purpose, hardware/application dependencies, support standards, including testing strategy, response requirements, and escalation points.
• Follow best practices for desktop support with a focus on continuous improvement
• Performs hardware & software installs, desk moves, adds and changes as required.
• Apply trouble shooting and problem-solving skills to guide and assist the user community on issues related to design, development and deployment of desktop hardware, and desktop applications.
• Collaborate with application project teams by participating in project UAT testing for desktop dependencies
• Work with IT Leadership for continuous improvement of customer satisfaction
• Diagnose and resolve LAN and WAN network issues, maintaining connectivity and minimizing downtime.

Knowledge and Experience

• Experience working both independently and, in a team, oriented, collaborative environment is essential
• 2+ years of related experience in Desktop Support.
• Experience in Financial Services Industry a plus
• O365 Product Suite
• Microsoft SCCM
• Foundational experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI)
• General knowledge of infrastructure security, including Windows, Unix/Linux, desktop and mobile
• ITIL Processes and Procedures

Qualification and Skills

• University Level Qualification in relevant subject
• Specific certifications i.e., A+, Network+, HP, Dell, Microsoft, and others as required
• Virtual Desktop Administration
• Windows Desktop Administration (Win 10/11)
• Strong customer service and orientation in execution
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Work with the Service Desk, Application Support, and infrastructure teams as needed for overall incident management
• Evaluate critical systems, prioritize workflow and determine solutions
• Excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people.
• Able to work for extended time if required, including weekends and evenings
• Maintain effective working relationships with supervisor and coworkers
• Strong work ethic and emphasis on attention to details.
• Ability to maintain professional demeanor under stress.
• Ability to operate effectively in a team environment with both technical and non-technical team members.
• Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment.