Communications Operator

7 days ago

Townsville, Queensland, Australia Queensland Government Full time $60,000 - $80,000 per year

**Your Key Accountabilities:

The core capability requirements for this role are:

Manage calls for service, in emergency, stressful and challenging situations using a high level of negotiation and conflict management skills to de-escalate the situation, calm the callers and get the vital information required.

Application of the Queensland Police Service demand management framework (SOLVE) to request allocation of Police resources for incident response.

Accurately relay data using voice communications equipment in a time-critical environment to provide responding police units with relevant information to take appropriate action.

Research a variety of police data management systems to gather information on relevant persons, vehicles and places of interest to police.

Review incidents and assess tasks, work with flexibility, speed, and accuracy to continuously update incidents with relevant time critical information.

Liaise with other service providers to allocate resources to incidents as required by operational police.

Comply with information security policies and procedures to ensure information holding systems are kept confidential and utilised accurately and reliably.

Research, interpret and relay information relating to legislation, criminal and civil issues, policies and procedures.

Contribute positively within a dynamic team environment to achieve the required service delivery standards including support and mentoring of other communication operators.

Role Requirements:

Mandatory

Initial appointment will be on a fixed term temporary basis while you participate in a Communications Operator Training Program of approximately 6 months. You are required to successfully complete the training program to be considered for on-going employment and permanent appointment with the Queensland Police Service.

Appointees will be required to participate in a 24-hour, 7-day roster with work hours equating to 36.25 hours per week. Shift penalties apply.

Successful applicants may be required to undergo alcohol and/or other drug testing in accordance with Service policy and the Police Service Administration Act 1990.

A recent keyboard skills certificate indicating a minimum speed of 40 words per minute with 98% accuracy must be provided with your application (see attached

Information Guide for further).

Short listed applicants will be required to undergo typing, call taker simulation, cognitive ability assessments.

Successful Applicants are required to undergo a psychological assessment.

Successful applicants are required to provide an approved PEMS hearing test. The hearing assessment will include Pure Tone Audiometry and a Speech

Discrimination Assessment. For Pure Tone Audiometry, a loss of 25 decibels or more at 500, 1000, 2000Hz and/or a loss of 40 decibels or more (at 4000, 6000, 8000Hz) is considered significant and is normally unacceptable for recruiting purposes. For the Speech Discrimination Assessment, a score of 90% or greater is

required. Where an applicant normally uses hearing aids, testing is to be conducted with the use of those aids.

Successful applicants will be required to undertake regular hearing testing as part of their on-going employment.

Applications to remain current for 12 months.

Job Ad Reference: QLD/659066/25

Closing Date: Tuesday, 23rd September 2025This work is licensed under a Creative Commons Attribution 3.0 Australia License.**

  • Communications Operator

    1 week ago

    Townsville, Queensland, Australia Queensland Police Service Full time $60,000 - $80,000 per year

    Police Communication Operators work within a dynamic environment, that is committed to providing superior, client focused 'Triple Zero Call Taking and Police Dispatch' services across Queensland in response to community requests for assistance.Your Key AccountabilitiesThe core capability requirements for this role are:Manage calls for service, in emergency,...

  • Community Housing Officer

    1 week ago

    Townsville, Queensland, Australia Troocoo Full time $60,000 - $80,000 per year

    The CompanyFor over 50 years,our clienthas been a trusted provider of support services across Queensland, working in collaboration with the community and all levels of government. With a dedicated workforce of more than 3,000 employees and volunteers, the organisation operates from over 200 service sites, positively impacting the lives of over 100,000 people...

  • Cleaning Operatives

    2 days ago

    Townsville, Queensland, Australia TRIDENT SERVICES AUSTRALIA Full time $45,000 - $60,000 per year

    Flexible shifts to suit your lifestyleAward pay + penatliesCasual roles with pathways to permanencyCasual Cleaning Operatives - Townsville Shopping Centre Stay active, stay social, and help keep Townsville sparkling Trident Services Australia is seeking enthusiastic Casual Cleaning Operatives to join our team at Townsville Shopping Centre. If you're...

  • Operations Manager

    7 days ago

    Townsville, Queensland, Australia Office of Industrial Relations Full time $90,000 - $120,000 per year

    As the Operations Manager you will work autonomously and lead the Townsville team in the WHS Compliance and Field Services directorate.About the teamWorkplace Health and Safety Queensland (WHSQ) enforces work health and safety laws, investigates workplace fatalities, serious injuries, prosecutes breaches of legislation and educates employees and employers on...

  • Senior Operations Supervisor

    2 days ago

    Townsville, Queensland, Australia Team Global Express Full time $60,000 - $120,000 per year

    Looking for your next leadership move in logistics? Join Team Global Express as our Senior Operations Supervisor at our Palletised Express depot in Townsville and take charge of day-to-day site operations while driving safety, service, and team performance.You'll lead a busy site, manage a large team, and play a key role in delivering reliable, efficient...

  • Forklift Operators

    1 week ago

    Townsville, Queensland, Australia Bunnings Full time $45,000 - $60,000 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...

  • Warehouse Operator

    7 days ago

    Townsville, Queensland, Australia Tip Top Full time $40,000 - $60,000 per year

    Company description: At Tip Top Bakeries, we're proud to produce an extensive range of wholesome sliced bread, muffins, crumpets, pies, and bakery snacks. Our purpose of 'Everyday Moments of Goodness' represents the lives we touch and the difference we make. Those moments that bring a smile, make us proud, or keep us safe, are moments we strive for through...

  • Merchandise Operations Manager

    2 weeks ago

    Townsville, Queensland, Australia Myer Full time $90,000 - $120,000 per year

    Job no: 944009Work type: Permanent / Full timeLocation: TownsvilleMyer is more than a department store - we are a destination for exclusive, partner and concession brands, and a Omni-channel retail leader.The Merchandise Operations Manager at Myer Townsville is a dynamic and pivotal leadership role, responsible for optimising merchandise stock flow, driving...

  • Operational Capability Coordinator

    1 week ago

    Townsville, Queensland, Australia Queensland Government Full time $60,000 - $90,000 per year

    Purpose of specific work area and position Rural Fire Service Queensland (RFSQ) Districts are focussed on supporting a range of operational and organisational functions in the management of rural fires, enabling field-based staff and volunteers to concentrate on immediate task execution and response. Each District encompasses operational and non-operational...

  • Operations Support Officer

    2 weeks ago

    Townsville, Queensland, Australia Queensland Country Bank Full time $60,000 - $80,000 per year

    At Queensland Country Bank, we're looking for a detail-focused coordinator to support our branch operations and procurement team. You'll be the person assisting to make sure the wheels turn smoothly — from managing supplier relationships and keeping branches stocked and secure, through to supporting staff with the systems they rely on every day.This is a...