Travel Sales Account Manager

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Travel Sales Account Manager – Inside Sales (Hotels, Accommodation & Flights)

Hybrid | Sydney, New South Wales

About the Role

As a Travel Sales Representative, you'll join our Inside Sales team with a dedicated focus on hotels, accommodation providers, and travel partners offering flights or bundled experiences. This is an entry-level role ideal for someone looking to build a career in the travel industry with a commercial edge. You'll be part of a collaborative, hybrid team based in Sydney, with structured training, ongoing mentorship, and clear pathways for progression.

From outreach to onboarding, you'll help identify new opportunities, support merchant acquisition, and build relationships that drive bookings and revenue. You'll also gain exposure to deal structuring, yield optimisation, and market insights that shape Groupon's broader travel strategy.

What You'll Be Doing

• Source and qualify new hotel, accommodation, and flight-related partners for the Groupon Travel marketplace.
• Conduct outreach via phone, email, and video calls to introduce Groupon's performance-based model to prospective travel merchants.
• Build a strong understanding of hotel inventory, seasonal trends, and competitive positioning.
• Support the deal setup process by collecting relevant partner details, ensuring data accuracy, and coordinating internal stakeholders.
• Collaborate with our senior Travel Consultant on pipeline development, merchant targeting, and post-deal success metrics.
• Manage your portfolio using Salesforce and internal tools, keeping all records up to date and aligned with team goals.
• Contribute to quarterly targets by helping expand Groupon's national travel offering with high-quality, bookable experiences.

What We're Looking For

• Interest or background in travel, tourism, or hospitality—combined with a passion for sales and business development.
• We're looking for someone with a minimum of 2–3 years' experience in the industry, ideally with an existing network of contacts and strong market connections.
• Strong communication skills, both written and verbal, with the ability to build rapport quickly.
• Self-starter mindset with resilience and adaptability in a fast-paced environment.
• Detail-oriented and able to manage multiple leads or tasks concurrently.
• Demonstrated ability to hit personal or team-based goals (retail, hospitality, or customer service experience is a plus).
• Comfortable with digital tools; experience using CRM platforms (e.g., Salesforce) is a bonus.
• Bachelor's degree or equivalent experience is preferred but not essential.

What We Offer

• At Groupon, employees enjoy exclusive staff discounts on dining, wellness, travel, and experiences, making it easier to explore and enjoy the best we have to offer.
• Hybrid working model: 3 days in our Sydney CBD office, 2 days remote.
• Structured onboarding and industry-leading sales training.
• Collaborative culture with regular team events, incentives, and recognition.
• Opportunity to shape the future of travel discovery in Australia and beyond.

Groupon is an AI-First Company
We're committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role—you'll be right at home here.

Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers