Family Services Officer

1 day ago

Innisfail Queensland, Australia Mamu Health Services Limited Full time $60,000 - $90,000 per year

Mamu Health Service Limited (MHSL) is an Aboriginal Community Controlled Health Organisation committed to providing holistic, culturally safe, and community-driven services that strengthen the health and wellbeing of Aboriginal and Torres Strait Islander peoples.

We are seeking a motivated and dedicated Family Services Officer – Delegated Authority to join our Family Services team.

About the Role

The Family Services Officer – Delegated Authority plays a vital role in supporting Aboriginal and Torres Strait Islander children, families, guardians, and communities. Working under the Child Protection Act 1999, this role involves delegated decision-making, case coordination, and advocacy to ensure the safety, wellbeing, and stability of children and families.

This role requires a compassionate and community-focused individual who can work collaboratively within a culturally diverse team environment while respecting and supporting Aboriginal and Torres Strait Islander self-determination.

Key Responsibilities
  • Deliver case coordination and family service plans that promote safety, stability, and long-term wellbeing.
  • Work collaboratively with the Department of Child Safety and other key stakeholders.
  • Undertake culturally responsive client assessments, intake processes, and case reviews.
  • Support families and children with advocacy, access to services, and ongoing case work.
  • Engage respectfully with community, ensuring cultural authority and protocols guide service delivery.
  • Maintain accurate case notes, client data, and reporting in line with organisational requirements.
Selection Criteria
  • Demonstrated knowledge of and respect for Aboriginal and Torres Strait Islander cultures, histories, and communities, with the ability to work in a culturally safe, responsive, and empowering way that supports family wellbeing.
  • Demonstrated ability to provide case management, advocacy, and referral services to families, children, and young people within a child protection context.
  • Strong interpersonal and communication skills, with the ability to consult, negotiate, and engage effectively with clients, families, and key stakeholders.
  • Demonstrated ability to work collaboratively in a culturally diverse team and independently with minimal supervision, showing initiative and accountability.
  • Good computer skills including proficiency with Microsoft 365 environment and experience with other database systems.
  • Certificate in Community Services, Diploma of Counselling, or equivalent work experience.
What We Offer
  • An opportunity to contribute to positive outcomes for Aboriginal and Torres Strait Islander children and families.
  • A supportive and culturally safe working environment.
  • Ongoing training and professional development opportunities.
  • Competitive salary and benefits in line with skills and experience
How to Apply

If you're passionate about supporting Aboriginal and Torres Strait Islander families and want to be part of a caring, community-focused organisation, we'd love to hear from you.

Please send your resume and a cover letter addressing the About You section to by Wednesday, 19 November 2025.

To view the full Position Description, visit our website

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