Client & Admin support officer

11 hours ago

Cairns QLD, Australia Wellness Embodied Full time $65,000 per year

Full-time | Up to $65,000 per annum

Location: Cairns City (working across 2 our Cairns clinics)

Are you the person who notices the small details, gets bills paid on time, and makes everything run smoothly behind the scenes?

Do you thrive in a team where reliability, problem-solving, and great customer service are celebrated—and where what you do genuinely makes a difference to people's health?

Our clinic's is growing rapidly. We've grown into a vibrant team of over 20 clinicians and admin professionals, delivering Physiotherapy, Occupational Therapy, Massage and Osteopathy- and now expanding with a new recovery space and mild hyperbaric oxygen therapy.

We're looking for a detail-focused, proactive Clinic Administration & Client Care Coordinator who takes pride in accuracy, embraces change, and loves being part of a purpose-driven allied health team.

About the Role

This is more than a front desk job. You'll be trusted with:

  • Billing & Payments: ensuring invoices, NDIS claims, and payments are accurate and timely.
  • Attention to Detail: getting the little things right, every time, to keep the clinic running smoothly.
  • Client Service: being the first point of contact- phone, email, and in-person- always warm, professional, and efficient.
  • Systems & Processes: managing bookings, referrals, and daily tasks in ClickUp, Nookal, and other platforms.
  • Team Support: finding answers, solving problems, and stepping in wherever you're needed.
  • Hyperbaric Oxygen Therapy: assisting patients in our mild hyperbaric chamber (full training provided). This is a rewarding skill that directly supports client recovery and outcomes.
  • Multi-Site Operations: working across both of our Cairns clinics to ensure consistent processes, smooth workflows, and excellent client care.

This is a 38-hour per week role (minor flexibility possible, though unfortunately we cannot accommodate work-from-home or school-hours-only requests).

You'll Be a Great Fit If You:

  • Are reliable, consistent, and tenacious- you finish what you start and ensure bills get paid.
  • Have excellent attention to detail and thrive in a fast-paced environment.
  • Don't resist change- you're curious, adaptable, and keen to learn new systems (AI, ClickUp, Nookal, etc.).
  • Are committed to customer service that makes clients feel valued and cared for.
  • Value allied health and the positive impact it has on the community.
  • Work well in a team, contribute positively to culture, and enjoy helping others succeed.
  • Are a quick learner who goes looking for answers, not excuses.
  • Bonus: prior experience in allied health, medical, or admin systems.

What's in it for You?

  • A career, not just a job- with clear growth and progression pathways.
  • Mentorship, training, and personal development.
  • Specialist training in mild hyperbaric oxygen therapy- an exciting, rewarding part of this role.
  • Exposure to multi-site operations and the systems that support a growing, values-driven healthcare business.
  • Quarterly team-building days and social events.
  • A supportive, purpose-driven team that values admin as much as clinicians.
  • A brand-new clinic space in the heart of Cairns.
  • The chance to be part of something bigger- a practice that cares deeply about its people and its mission.
  • Access to our recovery space for free, as well as treatment discounts.

Job Type: Full-time

Pay: From $65,000.00 per year

Work Location: In person

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