Client Services/Concierge

4 days ago

Grafton, New South Wales, Australia For Purpose Aged Care Full time $60,000 - $80,000 per year

Come on board and join our team at South Grafton Community Aged Care as we set to open our new aged care residence in December 2025

About the Role

As Client Services/Concierge, you will be front of house for our resident's and their families. You will ensure that the process of admission into residential aged care is smooth and seam free and is a positive experience for everyone involved. You will maintain communication with resident's and families on our waitlist and facilitate tours of our beautiful South Grafton home. Moving to residential aged care can be a difficult time in our resident's lives, so a sensitive and consumer orientated approach is essential.

Key Responsibilities:

  • Ensuring that rooms across all residences maintain satisfactory occupancy.
  • Liaising with key stakeholders (hospitals, ACAP, social workers, medical practices and age care placement agencies) to assist in maximising bed occupancy,
  • Organising and scheduling appointments with potential clients to showcase any of the requested residences in the organisation
  • Facilitating and organising admission paperwork and ensure Assessment is current
  • Providing a smooth transition of admission process into the residence

About You:

  • Excellent customer service delivery
  • Ability to develop and maintain professional relationships with relevant agencies and internal and external stakeholders
  • Ability to delegate and prioritise tasks and be results orientated
  • Demonstrated experience in the coordination and delivery of administrative services in a health, community or residential aged care setting.
  • Knowledge of financial requirements for admissions into an aged care facility
  • Meticulous attention to detail and accuracy.
  • Current drivers' licence

This is your opportunity to be part of a team that takes pride in providing a superior resident experience. It is a team sharing a mindset of continuous learning, respect, and integrity and a team that is proactive, flexible, and thrives in a challenging work environment.

Benefits & Work Culture:

As a purpose led, not-for-profit organisation, our staff's health and wellbeing are important to us.

This is why we have partnered with selected providers to offer employees a growing range of benefits that make sure they get the most out of their working and personal life.

Benefits available include:

  • Tax savings of up to $15,900 per year with Salary Packaging (Go Salary)
  • Structured Bonus program (with increased bonuses during commissioning)
  • Exclusive staff discounts with JB Hi-Fi, Endota Spa and more
  • CommBank Workplace banking
  • State of the art technology to help staff work smarter
  • Staff room facilities
  • Onsite Parking
  • Salary sacrificing options with superannuation
  • Novated Leasing through Enlist
  • HESTA benefits for members
  • Access EAP – a voluntary, confidential and free counselling service

Our culture is one of collaboration and compassion. Our leaders have the ability to create, grow and inspire their team. We believe if our staff are happy, our residents are happy.

Apply now to work with our team at South Grafton Community Aged Care

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