Client Care Coordinator
3 weeks ago
Join to apply for the Client Care Coordinator role at VetPartners Australia and New Zealand
1 day ago Be among the first 25 applicants
Join to apply for the Client Care Coordinator role at VetPartners Australia and New Zealand
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Description
Client Care Coordinator – Be the Heart of Our Front Desk
Description
Client Care Coordinator – Be the Heart of Our Front Desk
Full Time | Riverbank Animal Hospital, Grafton NSW
Riverbank Animal Hospital is looking for a passionate and professional Client Care Coordinator to be the friendly face greeting our clients and guiding them through their veterinary journey.
We're located in the beautiful Clarence Valley and have proudly served our pet loving community for over 15 years. We're known for our clinical excellence and compassion while building lasting relationships with our clients and treating every pet as if they were our own.
About The Role
This isn't just a reception job - it's a vital role in our client and patient experience. You'll manage a dynamic front desk, help coordinate medical cases, and ensure every pet and owner feels welcome, informed, and cared for.
Your Key Responsibilities
- Warmly greeting clients and their pets
- Managing appointments and coordinating daily workflow with the veterinary team
- Handling invoicing, payments, estimates and account queries
- Educating clients on our services, wellness plans, and follow-up care
- Maintaining accurate records, reminders, and privacy standards
- Contributing to social media and client communications
- Ensuring our front of house is well presented
- Supporting workplace safety and smooth day-to-day operations
- Customer-facing experience with veterinary or medical background
- Exceptional communication skills - verbal, written, and digital
- Strong organisational skills with attention to detail
- Ability to multitask under pressure with a calm, compassionate demeanour
- Confident with scheduling systems and basic account management
- A team player with a genuine passion for animal care
- Full Time Monday to Friday 0745am to 4pm
- Competitive hour rate and staff benefits
- A social and supportive team culture
- Ongoing education and professional development
- The opportunity to make a real difference in the lives of pets and their people
If you're ready to join a team where your skills, empathy, and enthusiasm make a daily impact, we'd love to hear from you. Apply Now via the link.Seniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionHealth Care Provider
- IndustriesVeterinary Services
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Client Care Coordinator
3 weeks ago
Grafton, New South Wales, Australia VetPartners Australia and New Zealand Full timeJoin to apply for the Client Care Coordinator role at VetPartners Australia and New Zealand1 day ago Be among the first 25 applicantsJoin to apply for the Client Care Coordinator role at VetPartners Australia and New ZealandGet AI-powered advice on this job and more exclusive features.DescriptionClient Care Coordinator – Be the Heart of Our Front...
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