Libraries - Customer Service Assistants

4 days ago

Darwin, Northern Territory, Australia City of Darwin Full time $40,000 - $80,000 per year

Darwin, Australia

Reference:

  • $ per hour
  • A great team environment that values collaboration
  • Work for the community

About the Opportunity:

Two opportunities have become available to join the Library & Family Services team as a Customer Service Assistant. These roles are part-time - approx. 43 hours per fortnight. Hours of work at 4.25 hours per day, one role the hours are usually 12.50pm-5.05pm; the second role the hours are usually a mix of 9.50am-2.05pm & 11.50am-4.05pm shifts Monday to Friday, plus weekend shifts.

City of Darwin have four (4) libraries: Darwin City (Civic Centre), Nightcliff, Karama & Casuarina. Our libraries opening hours are Monday to Saturday, with Casuarina Library open on a Sunday. The successful applicants must be flexible and adaptable to working in various work locations throughout the municipality as needed to perform the role effectively, including at multiple library locations and work weekends.

What do we ask you to do?

  • Ensure library users are provided with a positive, proactive and responsive customer service experience by:
  • Engaging, supporting, and connecting library users with services, activities and resources including e-resources.
  • Assisting with general enquires and the use of various IT resources and self-service technologies.
  • Explain procedures and regulations to library users.
  • Assist with the planning and delivery or library programs such as Story Time and similar.
  • Maintain the order of library collections with various tasks such as shelving, sorting and shelf-reading.

What do we need you to have?

  • A current NT Working with Children Clearance (Ochre Card)
  • Possession of a Class C Drivers Licence
  • 1 Year Customer Service Experience

Why join us?

At City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. You will align with and flourish in a fast-paced environment that focuses on strategic outcomes and embraces collaboration and innovation.

To apply:

Please upload your CV and cover letter addressing the selection criteria.

For further information regarding this role, please read full position description Applicants to contact Ace Goddard on during business hours. Please note, only applicants that are shortlisted for this role will be contacted.

We accept applications only via our portal, please email us only if you have questions related to a role.

City of Darwin Talent Acquisition Team can be contacted via:

  • Phone:
  • Email:
  • Website: Employment at Council | City of Darwin Careers - Current Vacancies

Applications close (5 pm) on 3 September 2025

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.

Applications Close: 03 Sep 2025

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