NDIS Support Coordinator

About the organisation

ARKWAYS is a leading provider of high quality NDIS Support coordination services across the Melbourne Metropolitan area. We are currently seeking an additional team member who can think of new and creative ways to keep our clients engaged and on track in achieving their goals.

WHAT WE OFFER

• Secure long-term role supported by engaged and caring management
• Excellent remuneration to the right candidate
• Be part of a team that truly lives its values and purpose
• Be respected and valued for the quality of your work and contribution to the lives of others

Qualifications & Experience

You Have:

• A practical understanding of the NDIA policies and procedures.
• Knowledge of the rules relating to participant planning and reasonable and necessary supports
• Good practical and theoretical knowledge of working with people with severe and enduring disabilities along with complex and multiple care needs.
• Minimum of certificate IV in Mental Health or Mental Health peer work or similar training and/or 2 years paid experience in supporting people with Mental Health challenges.
• Demonstrated ability to develop relationships with service providers, NDIS planners, Plan Managers, and public service personnel in dealing with participants needs.
• Experience in one or more of: Support Coordination, Support Connection, Local Area Coordination, NDIA Planning, Mental Health, Welfare worker, Developmental Educator, Counsellor, or Psychologist
• Experience in service delivery and design for people with complex needs
• Experience in evidence based written documentation and verbal communication
• Demonstrated ability to work within a client-focused environment, to build client capacity and to provide choice and control within their NDIS plans.
• Experience with psychosocial disabilities will be viewed favourably
• Qualifications in Psychology or Mental Health and surrounding fields will be viewed favourably

THE ROLE

Reporting to the Support coordination you will provide formal, mainstream and funded support to clients based on their NDIA plan.  To do this you will:-

• Build effective relationships with clients and their families
• Manage client issues and complaints
• Maintain a working log of regular contact/tasks and record in the database
• Prioritise, manage and administer a given caseload
• Ensure adherence to all ARKWAYS policies, procedures and guidelines
• Actively engage in professional development and relevant committees
• Maintain effective working relationships with other Disability services

OUR IDEAL CANDIDATE

To be considered for this role you will need to provide evidence of the following:-

• Certificate IV in Mental Health or Mental Health peer work or similar training (Qualifications in Psychology or Mental Health and surrounding fields will be viewed favourably) and/or
• 2 years paid experience in supporting people with Mental Health challenges.
• Experience in service delivery and design for people with complex needs

• Experience in evidence based written documentation and verbal communication

• NDIS Worker Screening Clearance

• NDIS Workers Orientation Certificate
• Current and valid Victoria Police check
• Current and valid Working with Children Check
• Current and valid Australian work rights
• Hold or willing to obtain First Aid and CPR

• Valid Victorian driving licence and appropriate fully insured car.

• A practical understanding of the NDIA policies and procedures.

• Knowledge of the rules relating to participant planning and reasonable and necessary supports

• Good practical and theoretical knowledge of working with people with severe and enduring disabilities along with complex and multiple care needs.

• Demonstrated ability to develop relationships with service providers, NDIS planners, Plan Managers, and public service personnel in dealing with participants needs.

• Demonstrated experience as a Support Coordinator

• Good understanding of NDIS legislation and guidelines, price guide and how they are applied.

As well as qualifications and practical experience, of equal importance are the personal characteristics that will ensure your success in this role.  Thus you will be someone who demonstrates:-

• Excellent communication skills, both written and verbal
• Dedicated commitment to supporting and improving outcomes for participants
• A strong sense of responsibility, good time management and initiative.

Benefits:

• Excellent remuneration to the right candidate
• Partially Office base work
• Be part of a team that truly lives its values and purpose

• Be respected and valued for the quality of your work and contribution to the lives of others

• To apply: Please provide a brief covering letter outlining why you feel you are the best candidate for this role, along with your resume (PDF preferred).