Guest Service Agent

2 weeks ago

Ascot, Australia Quest Serviced Apartments Full time

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

We have an exciting opportunity available for an experienced Guest Service Agent / Front Office Receptionist to join our team on a **full-time** basis.

The Role

The key responsibilities include:

- Greeting all guests in a friendly, genuine and professional manner
- Check-in and check-out of guests
- Handling telephone enquiries and converting these to reservations
- Assisting in-house guests
- Finalising guest accounts
- Potential applicants must be available for a variety of shifts including mornings, evenings, weekends and Public Holidays.

The successful applicant will be required to demonstrate:

- A passion for providing friendly personalised service
- Reliable and able to work a flexible roster
- The ability to work independently, unsupervised and within a close knit team
- High attention to detail
- Personable and bright face to face and phone manner,
- Excellent communication, interpersonal and time management skills,
- Previous experience with Windows systems and Front Office reservation programs RMS (this would be advantageous),
- Previous experience with Front Office, Customer Service and/or Hospitality and Tourism qualifications will be highly regarded.

The Opportunity
- In return for your skills, expertise and dedication, you will be provided with a competitive industry hourly rate, free on-site car parking, uniforms and discounts for accommodation.
- Potential permanent full time opportunities

**Salary**: $48,000.00 - $52,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Flexible hours
- Public holidays
- Shift work
- Weekend availability

Application Question(s):

- Which property management systems (PMS) do you have experience with?

**Experience**:

- front office receptionist: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

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