Receptionist

1 day ago

Wyong Shire, Australia Mercure Kooindah Waters Full time $45,000 - $60,000 per year

Are you passionate about hospitality and love creating memorable guest experiences? Mercure Kooindah Waters, located on the beautiful Central Coast, is seeking a friendly, professional, and organised hotel Receptionist to join our front office team.

About the Role:

As the first point of contact for our guests, you'll play a key role in delivering exceptional service and ensuring smooth operations at the front desk.

Key Responsibilities:
  • Greet guests warmly and professionally upon arrival and departure
  • Handling reservations efficiently and accurately.
  • Manage check-ins, check-outs, and guest inquiries
  • Handle phone, email, and online reservations using Accor systems
  • Maintain accurate records of bookings and guest information
  • Coordinate with housekeeping and other departments to ensure room readiness
  • Process payments and issue invoices
  • Assist with guest requests and provide local information
  • Uphold Accor brand standards and ensure guest satisfaction
What We're Looking For:
  • Previous experience in hotel reception or reservations (preferred)
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organisational abilities
  • Proficiency in hotel booking systems (Opera or similar)
  • Ability to multitask in a fast-paced environment
  • A warm, welcoming attitude and professional presentation
  • Availability for morning, evening, and weekend shifts
Why Join Us?
  • Be part of a globally recognised hospitality brand
  • Work in a stunning coastal location
  • Complimentary Onsite Parking
  • Opportunities for career growth and development within Accor
  • Staff discounts on accommodation, dining, and more
  • Supportive and inclusive team culture

If you are looking to further your career in an Accor hotel, apply today

About Us:

Join Mercure Kooinday Waters today

The award-winning Mercure Kooindah Waters Golf & Spa Resort is one of those resort where the pulse slows the moment you arrive. Whether you're escaping on a romantic couple's getaway, family holiday, business conference or golf vacation, you'll feel completely relaxed and well taken care of at our peaceful golf & spa resort on the beautiful Central Coast of NSW Australia. Brilliant sunshine, gourmet food & wine, with boundless recreation activities create a setting where one can feel truly secluded, yet be just 90 minutes from Sydney and an hour from Newcastle.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

ACCOR is the world's largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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