Scheduling Coordinator

1 week ago

South West Coast VIC, Australia Simply Helping Franchising Full time $104,000 - $130,878 per year

Join Our Team at Simply Helping Geelong Barwon.

About Us

We provide compassionate, professional in-home care that helps Service Users maintain independence and quality of life. We're looking for an experienced, dependable Scheduling Coordinator to join our team to hit the ground running

Immediate start

Position Summary

The Scheduling Coordinator is responsible for Support Worker schedules, matches Support Workers to Service Users, coordinates visits and cancellations, and ensures timely communication with Service Users, families and staff. This is a full-time position offering a competitive salary.

Key Responsibilities

  • Create and maintain accurate Support Worker schedules using Carelink
  • Match Support Workers to Service Users based on skills, availability and care plans
  • Confirm appointments, manage cancellations/rescheduling and handle last-minute coverage
  • Communicate with Service Users, families and Support Workers by phone, text and email.
  • Monitor attendance, mileage and shift notes; escalate issues to management
  • Maintain client and employee records in compliance with privacy policies
  • Prepare daily/weekly schedule reports and support payroll/timekeeping entries.
  • Participate in on-call rotation for after-hours scheduling needs

Qualifications

  • High school year 12
  • equivalent; associate degree preferred
  • 1+ years scheduling, coordination or administrative experience (healthcare/home care preferred)
  • Strong organisational skills and attention to detail
  • Excellent verbal and written communication
  • Proficient with scheduling software, MS Office (Outlook, Excel) and mobile communication
  • Ability to handle multiple priorities and work under time pressure
  • Reliable, professional, and compassionate attitude

Mandatory

  • NDIS Worker Clearance
  • Working with Children's
  • Record of annual flu vaccination and initial Covid Vaccination

What We Offer

  • Full-time hours and stability
  • Competitive salary (commensurate with experience)
  • Training and professional development opportunities
  • Supportive, team environment

If you are ready to embark on a rewarding career in home care and make a difference in people's lives, we invite you to apply today Together, we can provide exceptional care and support to those who need it most.

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